Retirement Support Specialist

ProService Hawaii is looking for a Retirement Support Specialist to support our retirement benefits team with 401(k) plan administration, client case management, and compliance tasks. This role is the operational backbone of our retirement services — handling the day-to-day transactions and client interactions that keep the plan running accurately and on time.What makes this role challenging is the combination of high accuracy requirements, real client-facing accountability, and a fast-moving queue that doesn't slow down. This role is the perfect fit for someone who takes pride in accuracy, responds with urgency, and finds satisfaction in keeping complex processes running smoothly.IN THIS ROLE YOU WILLProcess 401(k) transactions — including deferral changes, contributions, distributions, and loans — with a high degree of accuracy and zero errors Respond to client and employee inquiries with professionalism, ensuring a first response within four hours and case resolution within SLA Maintain complete, timely case documentation and ensure data integrity across databases and case files Audit reports, review billing, and identify discrepancies to support compliance with plan regulations Assist with 401(k) nondiscrimination (NDT) testing and retirement-related projects Manage inbound calls while maintaining strong service levels and a low abandoned call rate What You'll Bring To The TeamWe don't measure candidates by résumé alone. We're looking for people who hold themselves to a standard most don't, take feedback as fuel, and are wired to own their results. Prior experience in a fast-paced customer service or administrative operations role is required. 401(k) or benefits experience is a plus but not required — we'll train you on the technical content. What we can't train is the attention to detail and personal accountability this role demands.You maintain accuracy under pressure without cutting corners. You double-check your work, catch your own errors, and hold yourself to a high standard even when the queue is long and deadlines are tight. You respond with urgency and follow through. You don't let cases sit. You acknowledge quickly, update regularly, and close things out — clients and teammates can count on you to keep things moving. You're organized and manage your own priorities well. You track what's open, know what's due, and don't need someone else to tell you what to pick up next. You communicate clearly and professionally Whether you're on the phone with a client or flagging a discrepancy to your team, you're direct, calm, and easy to understand. You're a team player who takes ownership. You contribute positively to the team environment, step in where needed, and don't pass problems along without trying to solve them first. IS THIS ROLE RIGHT FOR YOU?We want you to walk in with clear eyes, so here's an honest look at what this role is — and what it isn't.This is a high-volume, detail-intensive role where accuracy is non-negotiable. You'll be expected to independently process the majority of daily transactions, manage a steady case queue, and keep documentation clean without being reminded. The work is structured and repetitive by design, and the people who thrive are the ones who find that structure energizing rather than limiting.This role is a good fit for someone comfortable working at pace without sacrificing precision and genuinely enjoys the satisfaction of a well-managed queue.WORK LOCATIONWe welcome applications from candidates based in Hawaii, who would work a hybrid schedule (in-office Tuesday–Thursday, option for remote Monday & Friday).CompensationThe base compensation for this position is $20.00 – $25.00 per hour depending on experience and qualifications.WHY PROSERVICEProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in Hawaii. Backed by Silver Lake and recognized as one of Hawaii’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.A PROhana unlike any other. We assume the best in each other, give feedback focused on what’s right—not who’s right—and show up every day. This isn’t just a workplace. It’s a community. Do work that matters. You’ll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table. Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth. Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle. Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.