Commercial Insurance Account Manager

About Tycho InsuranceTycho Insurance is a full-service independent insurance agency offering commercial lines and employee benefits coverage to businesses nationwide. Founded in 2009, we have built a reputation for responsive, personalized service and long-term client relationships. Our commercial lines practice covers general liability, workers compensation, professional liability, cyber liability, and more.We're a small remote team. Most of us have been here for many years, which probably tells you more than anything else we could say.Job SummaryTycho Insurance is seeking a dedicated and detail-oriented Commercial Insurance Account Manager to join our Customer Success team. In this fully remote role, you will take ownership of the service and renewal process for our expanding commercial book of business. As the primary point of contact for clients post-sale, your focus will be on ensuring accurate coverage, proactive renewals, and timely responses to client inquiries.This long-term position is ideal for an individual looking to develop expertise and grow within our agency. We are committed to investing in the right candidate, providing licensing support, training, and a clear path for advancement.Key ResponsibilitiesManage renewals for an existing book of commercial lines accounts (GL, WC, professional liability, cyber)Quote, bind, and issue new commercial policies in coordination with carriersIssue certificates of insurance (COIs) and respond to client requests with accuracy and speedProcess endorsements, policy changes, audits, and binders accurately and within carrier timelinesReview policies for coverage accuracy prior to delivery; flag discrepancies proactivelyCommunicate proactively with clients via email to address coverage questions, changes, and policy updatesMaintain accurate client records and documentation in the agency management systemSupport the agency principal on new business submissions as neededRequired Qualifications3+ years of commercial lines insurance experience (account management or CSR role)Active Property & Casualty license required (home state; California reciprocity support provided)Excellent written communication: your emails are clear, organized, and professionalDetail-oriented with a strong track record of accuracy and follow-throughSelf-starter who can manage their own workflow without close supervisionComfortable working fully remote with communication primarily via emailFamiliarity with an agency management system a plusBenefitsBase salary: $40,000 - $50,000 (commensurate with experience)Medical and dental insuranceSIMPLE IRA with 3% employer matchFully remote with flexible schedulingLicensing support and continuing education assistanceWe don't expect every candidate to check every box. If this role interests you and you believe you can do the work, we'd encourage you to apply.