General Manager, Doughnut Factory - 15-Concord- NC - Comm (Concord, NC)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. The Plant Manageris responsible for every doughnut factory operation, including overseeing all aspects of production, sanitation, food safety, FDA compliance, maintenance, shipping and human resources. This involves developing a staff of professional employees, obtaining maximum profitability, and ensuring both customer and employee satisfaction. Additionally, this person is responsible for having a thorough understanding of production processes and maintaining a high level of quality products while maintain employee safety. HERE'S A TASTE OF WHAT YOU'LL BE DOING Supervising all the areas of the doughnut factory Ensuring positions are adequately staffed Ensuring that operations are run according to Krispy Kreme standards Ensuring that employees are doing their jobs safely and correctly Performing tasks assigned to absent employees Scheduling Other duties as assigned Customer Service Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction Serving as a role model for customer-first behaviors according to company standards Building a team of customer-focused employees through coaching and measurement Handling difficult customer situations professionally Handling any customer complaints/concerns Responding to customer inquiries on a timely basis Ensuring all products meet Krispy Kreme quality standards Supervisory Supervising production, sanitation, maintenance and shipping operations Ensuring all loadout functions and delivery logistics are completed in a timely manner Ensuring all the physical property is in good condition Production Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance Understanding the production process and maintaining a schedule that guarantees high quality and output Understanding and implementing store quality control procedures, including standards Coordinating production schedules to meet customer demands and minimize labor hours Inspecting, troubleshooting, and assessing any production or equipment problems Safety and Sanitation Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc. Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. Equipment Overseeing proper maintenance of production equipment, material handling equipment and all building and grounds. Personnel Directing and developing employees, including: recruiting, training, scheduling, safety education, supervising, dispute resolution and firing Build a team of customer-focused employees and foster teamwork Demonstrate leadership in employee development of exempt and non-exempt staff Communicating to store employees and enforcing all store policies, standards, and practices Leadership Communicating and modeling company standards and policies Implementing efficiently and effectively directives from store, corporate, and divisional management Developing and maintaining store organization to promote efficient operations Interfacing with corporate office personnel Accounting Managing expense budgets, including, profit and loss, etc. Completing required corporate reporting documentation, both financial and operational Managing company resources responsibly including, inventory control Protecting company assets Maintaining a resourceful budget and controlling all costs and expenses Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions YOUR RECIPE FOR SUCCESS High school required, College degree a PLUS! (Operations, Supply Chain Mgmt or Engineering degree preferred) 5 + years of experience in a manufacturing environment, food or packaging experience preferred Knowledgeable in Food Safety and FDA compliance requirements Experience with sales, management, production,employee safety and customer service Strong communication, organizational, and leadership skills Self-motivated, creative, and adaptable Microsoft Office computer proficiency *The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. BENEFITS: Weekly Pay Career opportunities- we are growing! Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance Learn more atwww.kkbenefits.com WHY KRISPY KREME? At Krispy Kreme, we focus on:? Loving People:? Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.? Check out our leadership mix here.? Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive. Loving Communities:? At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.? In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.? In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.? Loving Planet:? We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.? We are working on reducing food waste through donation efforts, animal feed, and composting programs.? Krispy Kreme is an Equal Opportunity Employer: At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.