IT Support & Embedded Systems Engineer

*Company Overview: *Applied Information is a leading developer of connected, intelligent transportation system (ITS) solutions designed to improve safety, reliability, and mobility. Our Glance Smart City Supervisory System™ platform empowers cities to manage all their traffic and ITS assets through a single web-based application. This system spans five key areas: Traffic Intersections, School Beacons, Preemption, Transit Signal Priority, and Connected Vehicle technology. Additionally, our Glance TravelSafely™ smartphone app connects drivers, cyclists, and pedestrians to enhance commuting safety. At Applied Information, our mission is to save lives, improve traffic flow, drive commerce, and contribute to environmental sustainability. *Job Description: *We are seeking a versatile and driven IT Support & Embedded Systems Engineer with a strong background preferably in network engineering, project management, and in the Traffic Industry. This unique role requires someone who can bridge the gap between technical expertise and client-facing responsibilities, ensuring our intelligent transportation solutions are successfully implemented and supported. Information such as Controller knowledge would really help a candidate as well as us. *Key Responsibilities:* * *Network Engineering:* * Troubleshoot and resolve complex network issues in various environments. * Configure and manage network firewalls, VPNs, and proxies (experience with IPSec, Strongswan, and Cisco preferred). * Utilize programming skills (Python, C#) to automate network tasks and optimize performance. * Leverage cloud computing platforms (AWS preferred) to architect scalable network solutions. * *Project Management:* * Lead and manage projects from planning through execution, ensuring timely delivery within scope and budget. * Coordinate cross-functional teams, aligning network engineering efforts with broader company objectives. * Communicate project status and milestones to stakeholders, providing transparency and managing expectations. * *Sales Engineering:* * Assist Sales teams (both internal and external) with technical questions and support throughout the sales process. * Act as the technical point of contact for customers, clearly articulating how our technology will be deployed. * Work with Sales teams, distribution partners, and customers to resolve technical issues as they arise. * Take ownership of projects, seeking help or advice when necessary to maintain efficiency. * Bring positive energy to the office, contributing to the excitement of new prospects and opportunities. * *Traffic Industry Expertise: * * Preferred experience with traffic controllers and other traffic management systems. * Information such as Traffic Controller knowledge would really help a candidate as well as us. * *Collaboration & Product Integration (Alpharetta Office):* * Work onsite in the Alpharetta office to collaborate directly with QA, Production, and Application Engineering teams. * Participate in hands-on testing and validation of new features, firmware, and system configurations. * Utilize access to lab environments and field equipment to test interoperability and integration across a wide range of industry products. * Provide real-time feedback to engineering and product teams to improve performance, reliability, and deployment readiness. * *Training & Product Enablement:* * Deliver training courses covering the full product line to internal teams, partners, and customers. * Clearly explain technical concepts, system architecture, and deployment best practices to both technical and non-technical audiences. * Develop and maintain training materials, including presentations, hands-on labs, and documentation. * Support onboarding and ongoing education to ensure successful adoption and use of products in the field. * Travel: * Position requires up to 40% travel. *Qualifications:* * 3+ years of experience in network engineering, project management, or a related field. * Strong understanding and practical application of electrical theory. * Proven ability to manage complex projects with a focus on technical deliverables. * Hands-on experience with network configuration and troubleshooting in Linux environments. * Experience with NGINX, network firewalls, and cloud platforms like AWS. * Excellent communication and interpersonal skills, with the ability to interface effectively with clients and internal teams. * A Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field is preferred. * Strong leadership and initiative, with a desire for career growth. * Nice to have: Experience with traffic controllers and related traffic industry systems. Pay: $85,000.00 - $95,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Vision insurance Work Location: In person