MSP Service Desk Lead - White-Glove, SLA-Driven Ops

general and operations managers

computer user support specialists

managers all other

r2 unified technologies

office furniture including fixtures manufacturing apparel accessories and other apparel manufacturing

Boca Raton, FL

March 26th, 2026

A leading technology firm in Boca Raton is seeking a Service Desk Manager to lead the Service Desk team. This role focuses on delivering high-quality support, managing service requests, and ensuring SLA compliance. Applicants should have over five years of experience in managed services and significant knowledge of Microsoft Azure and 365. The role emphasizes operational excellence and team leadership. Benefits include unlimited PTO, profit sharing, and comprehensive health coverage. J-18808-Ljbffr

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