Customer Service Representative

Join Our Team as a Customer Service Representative We’re looking for a dependable professional to join our team as a Customer Service Representative, someone who brings order to the everyday and enjoys making life easier for others through consistent follow-through and strong attention to detail. At our core, we’re in the business of helping people, quickly, responsibly, and with a human touch. Whether it’s financing a vehicle, a home improvement, or a personal loan, we make fast decisions, deliver quick funding, and provide excellent service to customers who don’t always have an easy path to credit. What You’ll Do You’ll be the first voice many of our customers hear. You will be answering questions, solving problems, and helping people move forward with confidence. This role is structured, clear, and people-centered. If you like working to keep things running smoothly, this may be the right place for you. This isn’t a high-pressure call center. It’s a close-knit team that values accuracy, consistency, and doing the right thing the first time. Our team are known for their professionalism, empathy, and ability to keep things organized… even when it’s busy. What You Bring You follow through on every detail, every time You stay calm and professional under pressure You prefer a clear process and a stable work rhythm You take pride in accurate paperwork and well-documented customer records You enjoy being part of a supportive, down-to-earth team You care about helping customers… even if it means going the extra mile Day-to-Day Responsibilities Answer inbound calls and respond to email inquiries Walk customers through loan processes or account questions Process payments, paperwork, and data updates Escalate issues when needed and follow up to ensure resolution Keep accurate notes and maintain clean customer records Communicate clearly with branch staff and internal teams to keep everything aligned Why You’ll Love It Here We’re a stable, growing business with a strong reputation We move quickly, but we don’t cut corners You’ll work with people who support each other and take pride in great service Expectations are clear, training is thorough, and feedback is constructive There’s room to grow and develop your skills What We Offer Competitive compensation Benefits that reward your reliability and performance A close-knit culture built on integrity, trust, and follow-through A steady pace and a supportive team environment If you're someone who takes pride in doing quality work, thrives in a steady rhythm, and wants to make a real difference for customers, we’d love to hear from you. Apply today and be part of a company where follow-through, teamwork, and customer service truly matter. Use the link below to fill out our Culture Index survey for quicker turn around. https://go.cultureindex.com/p/07jZyczeZaza4gxxzj6P Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Experience: Customer service: 1 year (Preferred) Ability to Commute: Kill Devil Hills, NC 27948 (Required) Ability to Relocate: Kill Devil Hills, NC 27948: Relocate before starting work (Required) Work Location: In person