Production Support Specialist

Job Title: Optima Solution ProfessionalLocation: Sterling Heights, MI 48312Duration: 12 Months contract (Potential Temp to Perm)Payrate: $27/hr.Shift: 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends.Job Description:Support the ongoing activities of onsite Client customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.Ensure plant operations are functional and provide the customer with proactive support as needed.Communicate updates to Client Technical and account management effectively and efficiently.Perform tasks at the direction of the Client leadership while ensuring Health, Safety, and Environmental protocol is always followed.Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.Participate in weekly meetings with technical experts to review site projects and activity.Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.Record weekly inventories, place material orders and communicate status both externally and internally.Use Client digital tools to capture critical data and facilitate problem solving.Provide sales support to maintain/expand business and ensure effective start-up of new products.Support any special projects needed.Qualifications:This position is a floater position to help coverage within the ShopWorking a 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends.HS diploma or equivalent is requiredExcel (can maintain complex spreadsheets), Word, PowerPoint, etc.)Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.Works collaboratively with team members to address and overcome challenges.Demonstrated strength in fostering clear, collaborative communication at every organizational level.