Customer Care Representative

Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for a Customer Care Representative to join our team. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees. Why Join Pinnacle Propane? At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: Great Benefits: Including medical, vision, dental insurances, amongst others. Life Insurance: Financial protection for you and your family. Community Volunteering Day: A paid day off to give back to the community and make a difference. Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones. Retirement Savings Plan: Employer contributions to help you save for the future. Position Summary  The Customer Care Representative (CCR) is expected handle all day-to-day front-office activities.  The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office     Essential Job Functions  Answering calls and handling customer queries   Adhere to assigned schedule and perform all assigned task  Provide first level support for customer complaints or issues  Research / resolve customer inquires   Discuss with direct supervisor, results of their daily, weekly, and monthly performance  Accountable for satisfactory daily call answer rate and first call resolutions    COMPETENCIES  COMMUNICATION – must be able to effectively communicate with teammates, managers and customers  INTERPERSONAL SKILLS – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges  TEAMWORK – possesses the ability to work together toward a common vision    PERFORMANCE MEASUREMENTS  Independently performs tasks of a routine nature  Consistently delivers quality work during allotted timeframes  Demonstrates appropriate organizational skills  Understands and ensures compliance with company policies and procedures    QUALIFICATIONS AND REQUIREMENTS  Education:  High School diploma, GED     Experience / Abilities:  Effective communication skills and ability to interact with all employees and customers  Ability to resolve customer inquiries while maintaining a professional and calm demeanor  Ability to remain organized and focused on attention to detail in a fast-paced environment  Proficient in Microsoft Office Suite or related software   Use of Microsoft Office & generally have high level of computer skills  English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage     TRAVEL AND HOURS  This position is full-time, standard operating hours  Minimal travel may be required with this position as part of support responsibilities     PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  employee is regularly required to talk or hear  employee frequently is required to stand, walk, use hands to finger, handle or feel and reach  employee is occasionally required to lift office products and supplies, up to 20 pounds      EEO Statement Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.