Customer Program Manager
ARCHIVED
We can't find an active application page for this role right now. It may reopen or be listed elsewhere. Use Next Steps to search for an active apply link and similar live jobs.
Act as the primary operational contact for assigned customers, ensuring service delivery meets agreed KPIs and SLAs. Monitor customer performance, satisfaction levels, and proactively resolve service issues. Lead regular customer reviews (QB - Rs/ MB - Rs) in partnership with Sales and Key Account teams. Ensure consistent communication on shipment status, escalations, and service improvements. Oversee end-to-end shipment execution (import/export) across air and/or ocean freight. Ensure compliance with DGF operational standards, SOPs, and regulatory requirements. Coordinate with internal teams (Gateway, Brokerage, Warehouse, Transport) to ensure seamless execution. Drive operational efficiency, cost control, and productivity improvements. Manage customer-specific SOPs, ensuring alignment across all stakeholders. Identify operational gaps and implement continuous improvement initiatives. Support implementation of new business, transitions, or customer onboarding. Ensure data accuracy in ...Program Manager, Manager, Customer, Operations, Escalations, Program, Retail