Information Technology Recruiter

Company DescriptionCallTek is a global leader in providing secure, reliable, and compliant white-label technical support services to technology operators and service providers. With over 20 years of experience, a team of 10,000+ professionals, and operations in nine countries, CallTek offers 24/7 services, including engineering, software development, field service, and customer support. The company adheres to rigorous security standards such as PCI-DSS, ISO 27001, SOC 2, and GDPR to ensure data protection and regulatory compliance. CallTek's innovative solutions, such as the AI-powered Odyssey CX platform, deliver advanced technology and deep customer insights. Headquartered in Irvine, CA, CallTek is also recognized as one of the best employers with operations in the U.S. and across the globe.Position SummaryThe IT Recruiter position requires a strong background in the recruiting technology field. This role focuses on sourcing and placing field-based IT professionals who provide on-site technical support across multiple locations.Essential Duties and ResponsibilitiesManage full cycle recruiting for IT Field Service Technician roles.Recruit for positions including: Field Service Technicians, Desktop Support Technicians (L1-L3), Helpdesk and On-site support, Hardware Break/Fix Technicians, Network and Cabling Technicians, POS and Retail IT Technicians, Data Center and Small Hands Technicianns.Source candidates using job boards, LinkedIn Boolean search, referrals, and regional technician networks.Screen candidates for technical skills, field readiness, customer service, and troubleshooting ability.Confirm availability, travel requirements, shift flexibility, certifications (as requested).Coordinate interviews and support offer/contract acceptance.Submit qualified candidates with clear summaries, pay rate alignment, and location coverage.Maintain accurate candidate data in ATS or tracking systems.Meet time-sensitive hiring deadlines for deployments and ongoing field support needs.Regular attendance at the assigned work location for our corporate office locations is an essential job function.Marginal FunctionsBuild, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.Attend webinars and training to stay up to date on best practices related to the company and department.Complete projects and other duties as assigned by supervisor.Knowledge, Skills, and AbilitiesAbility to manage full‐cycle recruiting for multiple IT field roles, including sourcing, screening, interviewing, and candidate submission.Strong technical screening skills for field‐based IT professionals, including troubleshooting, customer service readiness, and certification verification.Proficiency using ATS systems, job boards, LinkedIn Boolean search, and regional technician networks for sourcing.Excellent communication, relationship‐building, and coordination skills across candidates, hiring teams, and internal departments.Ability to work under time‐sensitive hiring deadlines while maintaining accurate documentation and candidate tracking.Required Education & ExperienceBachelor's degree or equivalent combination of education, skills, certifications, or relevant job‐training programs.Experience in recruiting or sourcing, preferably within IT or technical support roles.Experience working with ATS or candidate tracking systems and recruitment‐related tools.Ability to verify logistics such as travel readiness, shift flexibility, and certifications for IT field roles.