Pride Product Support Technician I (Rotating between 8:30AM to 5:00PM & 9:30AM to 6:00PM shifts)

Job DetailsDescriptionHourly Wage: $20.62 w/ $4K maximum annualized bonus potentialDescription/Job SummaryTo provide exceptional customer service, assist in troubleshooting one product line, process quotes and orders, and provide technical support for all Pride providersResponsibilities/DutiesProvide product support and assist providers in troubleshooting on one product lineEnter orders and data received via telephone, web, and/or faxesReport all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to managementAttend the Annual C-TPAT Security TrainingFocus on continuous improvement, and consistently demonstrate good business judgmentWork effectively with all Pride departments to exceed internal and external expectationsPride retains the discretion to modify duties and/or assign other duties as necessaryRequired SkillsMust be a team player, friendly, professional, detail-oriented, and honestMust Have The Ability ToMulti-task, problem-solve, and prioritize in a fast-paced working environmentRead and comprehend work instructionsUse hand tools, standard power tools and load testersMust HaveRelentless drive to achieve advancement and continuous improvementBasic working knowledge of Microsoft Office Word and ExcelExcellent web navigation skillsExcellent verbal and written communication skillsExcellent telephone etiquette skillsPreferred SkillsLift 25 lbs. preferredBilingual in English and Spanish (ability to fluently speak/read/write) preferredRequired ExperienceAt least 1 year of customer service and/or call center experiencePreferred ExperienceAt least 1 year of hands-on mechanical and/or electrical experience preferredCurrent or previous successful employment experience with Pride Mobility Products Corporation preferredRequired EducationHigh School Diploma or GEDPreferred EducationAssociate Degree in an electronic, technical or biomedical field preferredRequired QualificationsMust be legally authorized to work in the United States without sponsorship now, or in the futureDETAILSThis job description is not intended to be all-inclusiveIn exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities ActPride Mobility Products®/Quantum Rehab® is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.