Team Manager – Mortgage Production & Operations (Remote)

Company: Willow Processing, LLCLocation: RemoteReports To: Director of OperationsAbout Willow ProcessingWillow Processing is one of the fastest-growing mortgage processing companies in the country, supporting wholesale and correspondent lenders nationwide. Built by processors for processors, we are redefining what operational support looks like in the mortgage industry through technology, accountability, and a people-first approach.As we continue scaling, we are looking for an experienced mortgage leader who knows how to build teams, drive performance, and create a culture of accountability.About the RoleThe Team Manager is a leadership role responsible for driving team performance, developing talent, and ensuring exceptional service delivery for our lending partners.This role is ideal for a mortgage production leader, sales manager, operations managers, processing manager, or branch manager who has experience managing revenue-generating teams within the mortgage industry, and understands what it takes to build a high-performing culture.You will lead a team of approximately 15 mortgage processors, providing client retention based coaching, client ownership, and strategic direction to ensure operational excellence.This is not a passive management role. We are looking for someone who thrives in a high-accountability environment, knows how to coach people to achieve results, has a proven track record of improving team performance, and client retention.Key ResponsibilitiesLeadership & Team PerformanceLead, coach, and develop a team of approximately 15 mortgage processorsEstablish clear performance expectations and accountability standards Conduct regular one-on-one coaching sessions and performance discussions Identify performance gaps and create action plans for improvement Recognize top performers and develop future leaders Build a culture centered around ownership, urgency, and excellence Production & Results ManagementMonitor team performance metrics and drive continuous improvement Create strategies to improve productivity, efficiency, and client satisfaction Leverage data and reporting to identify opportunities for improvement Ensure team members consistently meet service expectations and performance goals Partner with leadership to improve processes and scale operations Client Experience & Relationship ManagementProtect and strengthen relationships with lending partners Ensure escalations are handled quickly and professionally Promote a service-first mindset across the team Understand the importance of operational execution in driving client retention Talent DevelopmentRecruit, onboard, and develop mortgage talent as needed Create a positive remote team culture Mentor employees through career growth opportunities Build an environment where high performers thrive QualificationsRequired5+ years of mortgage industry experience 3+ years of leadership or management experience Proven experience managing teams in a production-driven environment Strong understanding of mortgage operations, lending workflows, and client expectations Experience coaching employees toward measurable performance improvements Comfortable having difficult conversations and making accountability decisions Preferred BackgroundsCandidates with experience as:Producing Branch Managers Mortgage Sales Managers Regional Sales Managers Area Managers Mortgage Production Leaders Branch Managers Sales Directors Processing ManagersOperations Managersare highly encouraged to apply.What Makes You Successful in This RoleYou are someone who:Has led teams that were responsible for hitting production goals Knows how to motivate different personalities Holds people accountable while maintaining trust Uses metrics to drive decisions Enjoys developing people more than managing spreadsheets Thrives in fast-growth environments Believes great teams are built through coaching and consistency Compensation & BenefitsTotal Compensation Target: ~$110,000Benefits Include:Health Insurance 401(k) 3 Weeks Paid Time Off Fully Remote Work Environment Opportunity for Growth Within a Rapidly Expanding Organization Why Willow Processing?Since 2020, Willow Processing has been transforming the contract processing industry through innovation, technology, and a commitment to supporting mortgage professionals.We have grown rapidly because we believe great companies are built around great people. Our leadership team is focused on creating an environment where talented professionals can make an impact, develop their careers, and help shape the future of mortgage operations.Interested in learning more about what makes Willow different? Join our weekly "Why Join Willow" event and hear directly from our team about our culture, opportunities, and vision.