Account Manager (Insurance and Restoration)

PLNAR is seeking a high-energy Account Executive / Strategic Account Manager to manage and grow relationships across two critical markets: Insurance Carriers, Restoration / Water Mitigation Companies. This role sits at the intersection of Customer Success, Sales, and Product. Because PLNAR launches new capabilities frequently, the ideal candidate is technically curious and excited to learn . You enjoy understanding how new products work and helping customers adopt them. We are looking for a rare hybrid : someone who can build strong relationships and manage accounts, while also diving deep into new technology and translating it into real value for customers. What You'll Do Manage a portfolio of insurance carrier and restoration company accounts Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders Drive renewals and identify upsell and cross-sell opportunities within existing accounts Proactively monitor account health, product usage, and adoption trends Deliver Quarterly Business Reviews (QBRs) and strategic account planning sessions Forecast revenue, manage pipelines, and track key account metrics Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success Advocate for customer needs internally while aligning solutions with business objectives Travel as needed for conferences and customer meetings Become a product expert on PLNAR's expanding platform Help customers understand how new features improve claims workflows Guide customers through onboarding, training, and adoption Requirements 2+ years of experience in Account Management, Customer Success, or Sales Capable of retaining and growing customer accounts Comfortable selling into the insurance industry (property claims experience strongly preferred) Demonstrated success managing both renewals and net-new revenue opportunities Strong communication and relationship skills Self-starter with the ability to operate independently in a remote environment Excellent organizational skills and ability to manage multiple accounts simultaneously#J-18808-Ljbffr