Customer Service Representative

Company Overview Samoa Corporation, a subsidiary of Samoa Industrial based in Gijon, Spain, is a leading European manufacturer of lubrication and fluid handling equipment. With a commitment to quality and innovation, we design and produce a comprehensive range of products including pumps, flow meters, and inventory control systems. Summary Under the general supervision of the Customer Service Supervisor, facilitate the Company’s business by providing to its customers the means of satisfying their equipment and information needs in a timely, accurate and pro-active manner. Key Responsibilities Translates customers’ purchase orders into sales orders in accordance with current Customer Service and Sales and Marketing procedures and policies, ensuring price specifications, ship date, and administrative accuracy in order to meet or exceed customers’ expectations and to ensure the accuracy of accumulated sales data. Administers assigned customer accounts proactively and creatively, within the scope of current policy regarding returns, credit, minimums and warranty in order to maximize the generation of business from each account. Provides, or makes arrangements for providing, accurate and timely information in response to customers’ inquiries regarding price, specification, application, availability and policy. Contributes to the maintenance of customer information database by communicating contact name changes to the database administrator. Communicates the “voice of the customer’ regarding quality and service concerns to the Quality Manager and to the Sales and Marketing management. Maintains appropriate files according to sound service and business practice. All other duties as assigned by supervisor. Qualifications: High School Diploma or equivalent, with two (2) years of customer service experience preferred. Demonstration of excellent interpersonal communication and administrative skills in a fast-paced setting. Able to use Microsoft Office including Outlook, Excel, and Word. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: Dental insurance Health insurance Paid time off Referral program Vision insurance Shift: 8 hour shift Day shift Ability to Commute: Weaverville, NC 28787 (Required) Ability to Relocate: Weaverville, NC 28787: Relocate before starting work (Required) Work Location: In person