Call Center Customer Service Professional

Call Center Customer Service Professional Location: Cary, NC (Hybrid – Local Candidates Only) Job Type: ContractJob OverviewWe are seeking an experienced Customer Support Specialist to join a fast-paced, 24/7/365 service operations environment. This role acts as a key link between technology systems and customers, focusing on issue diagnosis, resolution, and customer education.Key ResponsibilitiesHandle inbound customer calls and perform technical diagnostics and troubleshootingInitiate outbound communication to resolve issues and coordinate with internal/external teamsEscalate complex issues to management or specialized support teams when requiredProvide clear and timely updates to customers regarding issue status and resolutionEducate users on systems, tools, and processesEnsure high levels of customer satisfaction through effective communicationRequired Qualifications7–10 years of experience in technical support, customer service, or service desk environmentsStrong troubleshooting and problem-solving skillsExcellent communication and customer handling abilitiesAbility to work in a 24/7 operational environmentPreferred QualificationsPrior experience supporting telecom or similar environmentsPrevious experience working with Verizon systems/processesWork ScheduleHybrid: On-site Tuesday, Wednesday, ThursdayRemote: Monday, FridayShift DetailsDay Shift: 7:30 AM – 3:30 PMSwing Shift: 3:30 PM – 12:00 AMMidnight Shift: 12:00 AM – 8:00 AM