Desktop Support Engineer / IT support

Job Description Desktop Support EngineerLocation: Gallatin, TN (Onsite)Schedule: Monday–FridayJob SummaryWe are seeking an experienced Desktop Support Engineer to provide onsite technical support in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, and end-user technology issues while delivering excellent customer service and timely ticket resolution.The ideal candidate will have strong hands-on desktop support experience, excellent communication skills, and the ability to support both onsite and remote users across enterprise systems and applications.Key ResponsibilitiesProvide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripheralsTroubleshoot hardware, software, network connectivity, VPN, and application-related issuesSupport Windows and Mac environments in an enterprise settingInstall, configure, and maintain desktops, laptops, and software applicationsManage and resolve tickets through enterprise ticketing systemsPerform device imaging, software deployments, and system upgradesSupport collaboration tools including Microsoft Teams, Zoom, and SlackUtilize remote support and endpoint management tools for troubleshooting and issue resolutionCoordinate with internal teams and escalate issues when requiredMaintain high levels of customer satisfaction through effective communication and timely supportRequired Skills & Experience4+ years of Desktop Support / IT Support experienceStrong troubleshooting experience with desktops, laptops, and hardware devicesExperience supporting Windows 10/11 environmentsHands-on experience with:ServiceNowSCCMActive DirectoryJamfRemote support toolsExperience supporting collaboration tools such as:Microsoft TeamsZoomSlackStrong understanding of desktop imaging, software installation, and hardware replacementExcellent customer service and communication skillsAbility to multitask and manage multiple support requests in a fast-paced environmentPreferred QualificationsExperience in enterprise or distribution center environmentsKnowledge of automation or scripting toolsExperience with endpoint monitoring tools such as NextThinkFamiliarity with ITIL-based support processesCompany DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.