Implementation Specialist
About Alpine IQAlpine IQ (AIQ) was founded in 2019 to help companies make sense of their customer data and turn it into real, measurable outcomes. What started as a focused data-unification platform has evolved into a full suite of tools used by brands, retailers, and digital businesses of every size, from fast-growing startups to global enterprises.We’re a fully remote team of builders who love turning complex problems into simple, elegant solutions. Our products streamline operations, power smarter decision-making, and help businesses create personalized, connected experiences for their customers.If you’re energized by fast-moving environments, creative challenges, and work that genuinely moves the needle, you’ll feel at home here.About The RoleAs an Implementation Specialist, you’ll be the first partner our customers meet after signing with AIQ—guiding them from onboarding to full platform adoption. You’ll play a critical role in ensuring a seamless transition, helping customers unlock value quickly, and building strong, lasting relationships from day one.What You’ll DoCustomer Onboarding & ExperienceServe as the primary point of contact for new customers, delivering a welcoming and high-touch onboarding experienceBuild and execute custom onboarding plans tailored to each customer’s goalsManage multiple onboarding projects simultaneously (45–50 accounts)Product Training & ConfigurationLead live training sessions (1:1 and group) to educate customers on platform capabilitiesGuide customers through setup, configuration, and best practicesEnsure customers are fully equipped to launch successfullyTechnical Support & Problem SolvingTroubleshoot onboarding issues and coordinate with internal teams when neededSimplify technical concepts into clear, actionable guidance for customersDocumentation & Process ImprovementCreate and maintain onboarding resources and training materialsContinuously improve onboarding workflows based on feedback and insightsCustomer Success & GrowthMonitor onboarding progress and maintain accurate records in CRMDrive strong outcomes tied to:Customer satisfaction (CSAT)Retention and churnAccount growthWhat You BringExperience in customer onboarding, implementation, or customer-facing SaaS rolesStrong communication skills—you can explain technical concepts clearly and confidentlyExcellent organization and ability to manage multiple prioritiesA proactive, solutions-oriented mindsetExperience with CRM tools and onboarding workflowsBonus PointsExperience with APIs, integrations, or data mappingBackground in SaaS, POS systems, or marketing/loyalty platformsExperience in high-growth or fast-paced environmentsWork EnvironmentFully remote roleCompany-provided equipmentMust have a reliable, secure internet connection and professional workspaceComfortable being on camera for customer and team collaboration🚀 Why Join Alpine IQ?Be part of a fast-growing SaaS company in a unique and evolving spaceWork with a collaborative, high-performing, and supportive teamDirect impact on customer success and company growthClear path for advancement into Customer Success, Implementation Leadership, or Product rolesBenefitsMedical, Dental, Vision, and ancillary benefits401(k) Company MatchFLexible Time OffHome Office BenefitPaid Parental LeaveVirtual Events Company Laptopand More! 👉 Ready to Make an Impact?If you’re energized by helping customers succeed and want to be part of a team that values ownership, collaboration, and growth, we’d love to meet you.