Front Desk Associate

Home 2 Suites by Hilton in Dalton, GA is searching for a friendly, reliable team member to join our team as a Front Desk Agent (2pm – 10pm). Candidate must be able to: Work the days and hours scheduled. (3-5 days per week) Be reliable and on time for work Provide friendly, professional service to all guests Sell room reservations for guests by phone and in person Answer hotel telephones courteously and efficiently Assist guests with check in and check out processes Help guests with issues in a friendly and efficient manner while maintaining a positive attitude Provide information to guests concerning the hotel, services and local area Process guest billing/accounting correctly & efficiently Anticipate guest needs and taking every opportunity to exceed guest expectations Complete all front desk accounting processes with a high degree of accuracy Reconcile any payment transactional discrepancies that occurred on your shift Stock all required guest supplies and Hilton Honors snack and beverage items Prepare coffee, bake cookies and display in lobby for guests Maintain an adequate supply of guest items to meet any guest requests or needs Follow all Hampton by Hilton operational and safety policies and procedures Be committed to delivering the100% Hampton Guarantee Job Requirements: Must be able and willing to work weekends (Sat., Sun.) Understand we are a 24/7, 365 day a year business. We do not close. Therefore, all associates must be able and willing to work when scheduled. Maintain a positive, friendly, helpful attitude with all guests and your fellow team members at all times. Ability to remain calm in stressful situations and go above and beyond to assist guests. Ability to learn quickly and work in fast paced work position with constant guest interaction Anticipate guests needs and provide an experience that exceeds guests’ expectations Must possess basic computer skills Job Types: Full-time, Part-time Pay: From $12.50 per hour Expected hours: 25 – 40 per week Benefits: Employee discount Flexible schedule Schedule: 8 hour shift Weekends as needed Experience: Hotel: 1 year (Preferred) customer service: 2 years (Required) Work Location: In person