Veterinary Emergency Department Technician Supervisor - DCES (Hiring Immediately)

The Dogs and Cats Emergency & Specialty in Bowie, MD is hiring a full- time Emergency Department Technician Supervisor!About us:Step into an exceptional career at Dogs and Cats Emergency Specialists (DCES), a 24/7 state-of-the-art veterinary hospital like no other. At DCES, we're committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. Our status as a teaching hospital with seven departments offers unparalleled opportunities for continuous growth and career advancement.The ER Department Supervisor is expected to perform both technical and administrative functions to ensure that the ER runs smoothly 24/7. The overall purpose of this position is to be a liaison between doctors and technicians, to perform technician duties at an advanced level, and to provide leadership, mentorship, supervision and coordination for the team. The ER Department supervisor is responsible for ensuring the team adheres to and understands DCES policies and procedures to ensure quality patient and client care. The ER Department Supervisor reports directly to the Hospital Operations Manager.Compensation and Benefits:Compensation is based on experience and skill level starting at $30Tuition ReimbursementCE Allowance for all Veterinary Technician staff and Continuous Education Opportunities including access to VetBloomHealth, Dental & Vision InsurancePaid Time Off & Wellness Time OffEmployee Wellness ProgramLife Insurance401(K) MatchingEmployee Assistance ProgramEmployee DiscountMinimum Qualifications:Skills:Basic computer knowledge in Microsoft Office (Word, Excel, and E-mail especially)Adequate typing skills (30 wpm)Electronic PIMS and Whiteboard experience preferredAbility to:Proficiently handle and/or delegate multiple competing prioritiesLead and direct others in a professional and kind mannerRespond effectively and with compassion to client and coworker questions and concernsUnderstand and carry out oral and written ordersManage time effectively and meet stated deadlinesManage and support change in a fast-paced environmentMaintain a professional appearanceMaintain a harmonious and cooperative relationship with coworkers, direct reports, and veterinariansBuild strong partnerships with hospital leadership to ensure understanding and communication of hospital goalsCollaborate with Ethos leadership to champion programs and projects supported by the hospitalMentor team members while actively working alongside them by modeling the hospitals professional and care standardsManage workplace conflict in a timely and productive manner, working toward positive outcomesPromote and model our values and culture of collaboration, compassion, integrity, and educationEducation:Graduation from an accredited veterinary technology program and/or RVT is strongly preferredExperience:At least two years' experience in an Emergency/ICU or specialty setting is requiredScheduling experience is strongly preferredPersonal Requirements:The successful candidate must be intelligent, self-confident, and energetic. They must possess the ability to lead a team, as well as to work as part of the team while leading. They must be sufficiently adaptable to daily changes and challenges, maintaining a positive attitude, and inspiring their team toward success. Ability to fill shifts at various times (days, evenings, overnights, weekends, holidays) is required.Specific Duties:The Emergency Department Supervisor must excel at the duties required of all veterinary technicians as well as the following:Team Maintenance and Development:Assisting Operations Manager to determine overall technician staffing needs to ensure optimal daily operationsFilling in shifts or arranging coverage in the event of absencesHelping Operations Manager to coordinate working interviews for new technician candidateCompleting and delivering team member performance evaluations and check-ins on a regular scheduleDeliver corrective action or performance improvement plans in collaboration with HR and Operations Manager.Act as a mentor and subject matter expert on the treatment floor, fostering and environment of education where team members can continue to advance their skillsTeam Communications:Delivers feedback to team members constructively, to help to strengthen future performanceEnsure that information is distributed amongst and understood by entire team, verbally, via email, in writing, and via SharePoint team siteAssist with updating team on new policy, procedures, marketing events or DCES sponsored engagements eventsCommunicates in a compassionate and reassuring manner with clients to help resolve any problems that arise during shifts, or may be liaison between hospital leadership and client where necessary to ensure that we work toward a resolutionSchedules and conducts regular technical team meetings (in person and/or virtual), and provide written notes to team members, ER DVMs, and hospital leadershipSchedule:Determines how many people and shifts are needed based on time of day and average caseloadMaintains and participates in an on-call system to ensure coverage for absencesPoint of contact for call outs and contacting team members for coverageEnsures schedule is completed by monthly deadline to ensure it is published on time for the teamReviews schedule and time sheets for accuracy before each payroll, and updates on-call logs as necessary for payroll managerWorks 4 days per week on average to provide appropriate oversight of their teamPerforms audits of timesheets on a weekly basis to assist with payroll accuracyAssists hospital leadership in coordinating attendance for meetings regarding compliance, training, benefits, etc.Leadership Skills:Sets and example by demonstrating dependability and professionalism at all timesApproaches daily responsibilities with a positive attitude, and inspires the same in their teamExhibits maturity and self-control during times of conflict or stressShows the value of education by demonstrating continual learning and providing learning opportunities for teamConducts lectures, coordinates CE opportunities, ensures that self and team meet hospital CE requirementsBuilds a strong and diverse team by continually recruiting, selecting, and developing competent and talented peopleKnows and utilizes the skills and resources of the individual technical team members, delegating tasks as appropriateUnderstands the training/education needs of individuals within the technical team, and assists Onboarding and Education Coordinator with implementing a training plan to help deliver the highest quality care to our patients and clientsAble to effectively teach new skills to current and new technicians as required