Automotive Service Advisor

Are you a "people person" with a curiosity for how cars work? Bucks County Auto Care is looking for a motivated Service Advisor to join our family-owned team. If you love helping people, have a basic understanding of vehicles, and are looking for a role that blends customer service with consultative selling, we want to talk to you! ABOUT US We are a busy, highly rated, family-owned automotive repair shop dedicated to providing honest service and total customer satisfaction. We foster a supportive team environment where every employee is valued. Join us and experience the difference of working with a shop that treats you like family, not a number. THE ROLE As a Service Advisor, you are the vital link between our customers and our technicians. You won't just be "taking orders"—you’ll be a consultant, helping customers understand their vehicle's health, explaining necessary repairs, and selling maintenance services that keep them safe on the road. We provide the training; you provide the positive attitude and the drive to learn. RESPONSIBILITIES Customer Advocacy: Greet customers in person and by phone with a professional, positive energy. Consultative Selling: Explain technician-recommended services and repairs to customers, providing clear estimates and obtaining approval. Workflow Management: Schedule appointments and manage the daily shop flow to ensure efficiency. Detailed Documentation: Create and update repair orders; maintain accurate customer records and vehicle history. Technical Liaison: Communicate effectively with technicians to provide customers with real-time updates on vehicle status and timelines. Financial Handling: Process payments, invoices, and explain warranties. Shop Pride: Keep the front office clean, organized, and welcoming for every guest. REQUIREMENTS Basic Vehicle Knowledge: You should know your way around a car (e.g., you know the difference between a brake pad and a spark plug) and be eager to expand your technical knowledge. Sales Mindset: Comfortable discussing money and explaining the value of preventative maintenance and repairs. Experience: A minimum of 1 year in a customer-facing role (Automotive, Retail, or Hospitality preferred). Communication: Exceptional verbal and written skills with the ability to "translate" complex mechanical issues into easy-to-understand language. Tech-Savvy: Basic computer proficiency; familiarity with Shop Management Software (SMS) is a major plus. Credentials: High School Diploma (or equivalent) and a valid driver’s license. BENEFITS & PERKS Competitive Pay: $18.00 - $25.00/hour based on experience. Work-Life Balance: 5-Day Workweeks (Mon–Fri, 9:00 am – 5:00 pm). No Weekends! Paid Time Off: 8 Paid Holidays + 5 Days of PTO (After 90-day probation). Full Insurance: Health, Dental, and Vision Insurance + Short Term Disability. Retirement: 401K with Company Match. Growth: Paid Training and a team dedicated to your success. Family Culture: Family-owned with no "corporate hoops" to jump through. Discounts: Employee and family/friend discounts on services. HOW TO APPLY If you are a positive, motivated individual ready to join a winning team, please submit your resume to Career@BucksCountyAutoCare.com. Pay: $18.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Work Location: In person