Groomer

GroomerYou are responsible for performing the full range of grooming services for clients with very little supervision and support from a Senior Groomer. You are responsible for ensuring that all services are completed in a high quality, consistent, and safe manner and that all client instructions are closely followed. You are also responsible for supervising and developing any Bathers in your grooming room(s) and maintaining the grooming room in good working order.Key Responsibilities:Providing high-quality grooming services with little supervisionCommunicating directly with clients before appointments to learn specific instructionsCommunicating directly with clients after all services to gain feedbackCommunicating all issues with clients and Supervisors that could affect the care, health, and behavior of the dogDocumenting notes in our computer systemSupervising and developing BathersMaintaining the cleanliness of the grooming roomMaintaining the operation of the grooming equipmentEnsuring that equipment is clean and in good working orderOther Expectations:Prices for all services will be determined by Biscuits & BathOn occasion, you will be expected to perform services at discounted rates or at complimentaryYou are expected to perform complimentary touchups and redo's as necessary to ensure complete client satisfactionYou are expected to do only haircuts unless there is not a Bather, Apprentice Groomer, or Assistant Groomer availablePromotion to Senior Groomer: It is expected that approximately 75% of Groomers will be promoted to Senior Groomer after 9 – 18 months.Supplies and Equipment: You are responsible for providing all of the equipment necessary to perform your job at your sole expense (e.g. scissors, clippers, brushes, etc.). Biscuits & Bath will provide tables, dryers, cages, and shampoos.Performance Metrics:Quality of your grooming workThe rate at which you learn how to groomFrequency of client communicationsNumber of incidentsCustomer loyaltyCleanliness of the grooming roomGroomerA reputable brand that commands premium pricing and generous tippingA large client base supports regular businessSupport functions (booking, billing, etc.) handled by others – more time for groomingQualifications:High School diploma or GED.Minimum of three years of grooming experience.Knowledge of Biscuits & Bath and a genuine interest in the well-being of dogs.Experience grooming dogs of all breeds, sizes, and ages.Ability to learn and adhere to the company's standards and procedures.Excellent interpersonal and communication (both verbal and written) skills.Ability to juggle a variety of responsibilities, while balancing competing deadlines in a fast-paced environment.The high degree of independent decision-making and problem-solving capability.Ability to follow instructions.Strong attention to detail.Excellent time management and organizational skills.Ability to withstand prolonged exposure to water and soapsMust be physically fit to lift dogs 50+ lbs, stand for extended periods of time and perform the requirements of the job.Ability to work a varied schedule including days, evenings, weekends, and holidays.Salary:40% commission on haircuts and tips & tails (net of credit card fees)25% commission on baths and brush-outs (net of credit card fees)