Customer Service Representative

Job Title: Customer Service RepresentativeLocation (city, state): Northbrook, ILIndustry: Electrical & Electronic ManufacturingPay: $24 $26 / hourBenefits: This position is eligible for medical, dental, vision, and 401(k).About Our Client:Addison Group is hiring for our client, a rapidly growing manufacturing organization expanding its customer service team due to increased demand. This is a professional, collaborative environment with strong leadership support and long-term growth potential.Job Description:We are seeking a Customer Service Representative to support a high-volume, product-based operation. This role focuses on order management, customer communication, and internal coordination. Training is hands-on and thorough, with the opportunity to grow within the organization.Key Responsibilities:Enter, process, and track a high volume of customer ordersHandle inbound and outbound customer and sales partner callsResolve order issues, service inquiries, and delivery concernsCommunicate professionally via phone and emailPartner with internal teams to meet customer needsMaintain account, pricing, and order data in internal systemsSupport daily shipment coordination and order follow-upsQualifications:6+ months of corporate full-cycle customer service experienceBackground in a product-based business environmentHigh school diploma or equivalentExperience with Microsoft Office and ERP systemsStrong communication and multitasking skillsAbility to learn new systems and processes quicklyPerks:Hybrid flexibility after trainingGrowing team environmentSupportive leadershipModern office spaceTeam activities and employee engagement eventsAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.