Guest Service Representative (PT) - Graduate State College

Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate by Hilton State College and its brilliant team of hospitality enthusiasts.Job Duties And ResponsibilitiesGreets guests as they arrive, focusing on personal recognition in a warm and authentic manner  Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities  Escort VIPs to room and check them in prior to arrival  Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed  Responsible for issued bank - count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management Maintains front desk area to be clean and organized  Assisting with lobby activation as needed Utilize proper procedures when handling guest PPI data  Understands the key points to communicate for a Graduate Arrival experience  Follows through and feels ownership of guest requests  Resolves guest complaints in a professional and efficient manner  Actively participates in Front Desk upsell program  Always retrieve necessary identification documents and form of payment upon guest arrival Other duties as assigned  Education And ExperiencePrior Customer Service Experience High School Diploma/GED Knowledge, Skills And AbilitiesBasic computer skills  Ability to communicate effectively verbally and in writing  Ability to exceed expectations of guests and team members  Excellent time management skills  Benefits/ PerksWork today, get paid today, with Daily Pay! Free telemedicine and virtual mental health care access for all team members starting day one! Multiple health insurance and life insurance options 401k plan + company match Paid time off for eligible team members Holiday pay/ paid holidays Pet insurance Employee Assistance Program Discounted hotel rooms Savings Marketplace discounts on event tickets, electronics, gym memberships + more! The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.Collegiate Hotel Group is an Equal Opportunity Employer. Compensation Range16-18