Customer Success Manager

Location: Boston Metro, MA | On-site 5 daysSalary Range: $115K-$130K | ExemptSchedule: Full-time | Monday-Friday, 9-6About the OpportunityOur client, a rapidly scaling fintech SaaS startup, is seeking a Customer Success Manager to drive client engagement, retention, and long-term value. This newly created role offers a unique opportunity to make a direct impact within a high-growth, innovation-driven environment.Skills & Qualifications2+ years of experience in customer success, account management, or client-facing rolesBackground in SaaS, fintech, or technology environments preferredStrong communication and relationship management skillsProven ability in problem-solving, organization, and prioritizationComfortable navigating a fast-paced startup environmentInterest in AI, automation, and financial technology solutionsKey Job FunctionsLead customer onboarding and implementation to ensure seamless adoptionBuild and maintain strong relationships with finance and operations stakeholdersDrive customer engagement, retention, and product adoptionMonitor customer health metrics and proactively resolve challengesIdentify upsell and expansion opportunities in partnership with sales teamsCollaborate cross-functionally with product and engineering teams to enhance user experienceContribute to building scalable customer success strategies and processesApply TodayIf you're looking to elevate your career in customer success within fintech, this is your opportunity to join a company where your work directly shapes growth and innovation.Apply today to be part of a team that’s transforming how businesses manage receivables through AI-driven solutions.Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.