Service Manager – Plumbing Operations Leadership Role

Take Ownership. Lead the Field. Drive Results.Anderson’s Plumbing is seeking a highly driven, Type A Service Manager to lead our plumbing service operations. This is a hands-on leadership role for a seasoned professional who thrives in a fast-paced environment, holds high standards, and knows how to drive performance from a team of technicians. If you are organized, decisive, accountable, and bring years of real-world plumbing service (construction experience is a plus), this role offers the opportunity to take full ownership of field operations and make a measurable impact. What You’ll Be Responsible ForAs our Service Manager, you will oversee all day-to-day service operations, including:·        Leading, managing, and developing a team of plumbing service technicians ·        Maximizing productivity via scheduling, dispatch, routines, expectations, accountability, etc. ·        Ensuring all jobs (including 24/7 emergency service) are completed safely and efficiently ·        Supporting technicians with troubleshooting, field decisions, and escalations ·        Reviewing job documentation, labor, materials, and pricing for accuracy ·        Driving operational KPIs such as: o   Technician productivity o   Revenue performance o   Callback rates o   Job closeout accuracy ·        Conducting regular team meetings, coaching sessions, and performance reviews ·        Performing job site visits to ensure quality, safety, and customer satisfaction ·        Coordinating with Sales, Office Staff, and Ownership to ensure seamless operations ·        Maintaining readiness for facility and property management accounts Who We’re Looking ForWe are not looking for an average manager. We are looking for someone who is:·        Type A personality – organized, structured, detail-driven, and accountable ·        A proven leader of technicians (you’ve managed crews before and know how to get results) ·        Experienced in plumbing service and construction environments ·        Comfortable making real-time decisions under pressure ·        Obsessed with efficiency, productivity, and doing things the right way ·        A strong communicator who can handle both customers and technicians professionally ·        Someone who naturally takes ownership instead of waiting for direction Required Experience & Skills·        Extensive experience in plumbing service operations (commercial preferred) ·        Background in construction and service workflows ·        Proven experience leading and managing a team of field technicians ·        Strong understanding of scheduling, dispatching, and job costing ·        Ability to manage high-volume, fast-paced service environments ·        Experience with service software / field management systems ·        Strong problem-solving and decision-making ability ·        Knowledge of California labor laws and safety standards (preferred) Physical Requirements·        Job site visits, including uneven terrain, construction environments, and active work zones ·        Stand, bend, kneel, and climb as needed during job site visits and inspections ·        Occasionally lift and carry materials or equipment up to 50 pounds ·        Work in varying weather conditions, including heat, cold, and rain ·        Drive to job sites and customer locations as needed throughout the day ·        Use a computer, tablet, and mobile devices for extended periods ·        Maintain visual and auditory awareness for safety in active job environmentsWhat Success Looks Like in This RoleYou will be measured by your ability to:·        Increase technician productivity and billable hours ·        Reduce callbacks and improve quality ·        Drive consistent daily and weekly revenue·        Ensure clean, accurate job documentation ·        Improve customer satisfaction and retention ·        Build and retain a strong, accountable team Why Join Anderson’s Plumbing·        Established and growing company with strong operational standards ·        Opportunity to lead and shape the service department ·        Direct access to Ownership and decision-making ·        A role where your performance directly impacts company success Final NoteThis role is for someone who wants to run the show in the field, not sit on the sidelines.If you are a disciplined, high-accountability leader who knows plumbing operations inside and out, and you’re ready to take ownership, we want to talk to you.Apply Today and be ready to discuss:·        Team size you’ve managed·        Revenue you’ve been responsible for·        KPI’s you’ve driven·        And much more …