Customer Service Representative

Job Description Customer Service Representative 27 monthsPhoenix locations3 openings - 4635 S. Central Ave., Phoenix, AZ 850402 openings - 4522 W. Indian School Rd., STE 4-9, Phoenix, AZ 85031Other Locations:Prescott Valley, AZTucson AZSurprise AZSierra Vista AZConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Provide a service such as a license, registration, title, permit, or program eligibility informationCheck to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustmentsPerforms journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basisRequired SkillsFollows established guidelinesSolving difficult customer service complaints/problemsCustomer Service ExperiencePreferred SkillsBilingualCompany DescriptionFounded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.Company DescriptionFounded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.