Administrative Program Coordinator

Primary Talent Partners has a new contract opening for aN Administrative Program Coordinator with our medical device client in Virtual, FL. This is a 24-month contract with a potential for extension.Pay: $20.00 - $22.00hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.Description:Manage Program wide fax number and distribute faxes to appropriate team members by uploading into program software.Answer program 800 phone lineProvides support for inquiries from internal and external customers regarding account/authorization status. Maintains updated information on patient accounts.Handles internal and external customer inquiries regarding authorization status and insurance verification history. Actively participates in team initiatives and in team status meetings; Additional team activities, projects, and workflow as assigned.Actively participates in process and service improvement activities.Encourages and supports staff members in the pursuit of service excellence.Develops understanding of therapies within pain interventions spacePerforms eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers.Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management.Research issues off-line as needed with payor/physicians/ patient; conducts Follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.Initiates follow-up activities regarding open authorizations and makes written and verbal inquiries to payors. Analyzes and problem-solves account issues to full resolution.Answers all calls and inquiries with professionalism and seeks to have "one call resolution.”Qualifications:High school diploma or GED required; Associate's or Bachelor's degree preferred.1-3 years of experience in healthcare administration, customer service, patient support, insurance verification, call center, or medical office environment Experience working with prior authorizations, benefits verification, insurance claims, or patient account management is highly preferred.Strong verbal and written communication skills with the ability to professionally interact with patients, providers, insurance carriers, and internal teams.Ability to manage high call volumes and maintain professionalism while providing excellent customer service.Proficient in Microsoft Office Suite (Outlook, Excel, Word) and comfortable learning new systems/software applications.Knowledge of medical terminology, healthcare insurance processes, or patient support programsExperience supporting specialty therapies, medical devices, or healthcare reimbursement programs is preferredPrimary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com#PTPJobs