IVR Java Backend Engineer

Dice is the leading career destination for tech experts at every stage of their careers. Our client, AgreeYa Solutions, is seeking the following. Apply via Dice today!Job Title: Senior Software EngineerLocation: RemoteType: 6+ Months ContractJob Description:AgreeYa is a global Systems Integrator and is seeking a IVR, Senior Software EngineerThe Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineersEssential DutiesPerforms as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problemsParticipates in architectural design, system analysis, and programming activities on application software; this may often require independent research and studyDevelops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secureWrites highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everythingTests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possibleParticipates in code-reviews, provides technical guidance and mentors software engineersCollaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) managementPerforms impact assessment of product (hardware, software) upgradesAssists in planning, coordinating, and executing engineering projectsSupports and collaborates with other Engineers through evaluation, design analysis, and development phasesMaintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teamsThis list is not all-inclusive and you are expected to perform other duties as requested or assignedMinimum Education And Experience8+ w/ Bachelors degreeAdditional Experience And EducationExperience designing and developing highly scalable and secure Applications and ProductsBS in computer science or equivalent technical field or equivalent work experience.MS is a plus.Experience with developing and deploying applications on Azure or similar cloud platformKnowledge, Skills, And AbilitiesJava language knowledge for building services and micro services such as Restful with JSON and/or SOAP with XML based request/response requiredImplementing design patterns, algorithms and applying innovative methodologies experience requiredOracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.Git/GitHub or any other distributed version control systems knowledge requiredJenkins, CloudBees and/or CI/CD systems working experience requiredSkill to work comfortably and effectively with people on all different levels of organization and across all functional areas requiredIVR Technology and VUIs (Call Flows) knowledge preferredContact Center operations and technologies knowledge preferredTelephony and multi-channel capabilities knowledge preferredNuance MIX and/or Genesys Pure Cloud knowledge preferredUI framework knowledge such as Angular, React and/or Node preferredNatural Language and Voice Biometrics knowledge preferredAGILE, JIRA, and Confluence experience preferredStrong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellenceTroubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions.About Us:AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our .IVR Java Backend Engineer