Warranty Tech and Administrator

Warranty Administrator Mission Critical Electronics (MCE)About the Company Mission Critical Electronics, LLC (MCE) is a leading provider of innovative power solutions and electronic systems for mission-critical applications. Portfolio of trusted brands including Kussmaul Electronics, Newmar Power, DuraComm, ASEA Power, Purkeys, Xantrex, Magnus, and ZeroRPM Serving emergency response, transportation, marine, industrial, and defense sectors Xantrex is a Mission Critical Electronics brand Our Mission We design, manufacture, and deliver reliable power solutions that keep critical systems running when they matter most. Supporting fire trucks, ambulances, marine vessels, and industrial equipment Ensuring uninterrupted operation in demanding environments Why Join MCE Innovation-driven culture focused on cutting-edge technology Industry leadership with decades of expertise and proven reliability Growth opportunities through training, development, and career advancement Comprehensive benefits including medical, dental, vision, 401(k) with company match, PTO, and more Collaborative environment with talented engineers, technicians, and professionals Stability within a financially strong organization serving essential industries Our Values Quality Excellence – Highest standards in everything we do Customer Focus – Listening, responding, and exceeding expectations Innovation – Continuous improvement and adaptability Integrity – Doing what’s right Teamwork – Shared success and accountability Our Locations Facilities across North America and the United Kingdom Combines multi-brand resources with a dedicated team environment Join Our Team Whether you’re an experienced professional or just starting your career, MCE offers the opportunity to make a meaningful impact.Equal Opportunity Employer Mission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.About the Role As our Warranty Administrator, you will serve as the primary point of contact for customers and service partners regarding warranty claims. Deliver a high level of service while ensuring accuracy and efficiency Review warranty eligibility, process claims, and coordinate resolutions Maintain clear documentation throughout the warranty process Manage multiple priorities with professionalism and attention to detail Take ownership of the warranty function and proactively resolve issues Identify improvement opportunities that enhance customer experience and operational performance Minimum Qualifications High school diploma or equivalent required Experience in warranty administration, customer service, or a related field Strong organizational skills with attention to detail and accuracy Proficiency using computer systems and software for data entry and record management Excellent written and verbal communication skills Preferred Qualifications Technical background or certification in electronics, mechanical systems, or product repair Experience with warranty management software or ERP systems Ability to interpret manufacturer warranty policies Experience in manufacturing, automotive, or electronics environments Customer service experience focused on problem resolution Responsibilities Serve as the primary contact for warranty-related inquiries via phone and email Review and verify warranty eligibility per company policies Process warranty claims accurately in internal systems and customer portals Coordinate with Technical Support, Finance, Sales, and Operations Issue debit and credit memos for approved warranty claims Maintain complete and accurate documentation for audit readiness Monitor open claims and follow up to ensure timely closure Communicate claim status and next steps clearly Escalate complex or urgent issues as needed Identify recurring issues and process improvement opportunities Support a collaborative and positive team environment Skills Strong organizational and administrative skills Technical skills to determine warranty coverage Professional communication skills used daily with customers and internal teams Analytical skills to identify trends in warranty claims Proficiency with software tools for documentation, reporting, and process efficiency