MEDICAL RECEPTIONIST

Medical Receptionist Under the supervision of the Intake and Placement Manager, the Medical Receptionist serves as part of the reception and Outpatient Behavioral Health administrative team and is responsible for providing reception services including phone calls, visitor procedures, mail operations, and other general office functions. The Medical Receptionist will provide general reception services at 79 North Clinton. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.Provides high quality reception services including handling incoming and outgoing calls, welcoming and directing visitors, facilitating mail processing and other general office coordination functions.Provides friendly and helpful assistance to all staff, callers, and visitors.Works in the Clients Electronic Health Record as required.Coordinates with reception team to ensure all calls are answered live, during business hours.Monitors after hours voice mail inbox and ensure all callers receive a response and follow-upMaintains a customer service mindset and triages caller and visitor needs to ensure all transfers to other staff and programs are timely and responsive.Demonstrates professionalism and compassion to all callers and visitors understanding the sensitive nature and crisis needs many people seeking services are facingMaintains a working knowledge of available resources & agencies in the community that can support a variety of client needs.In coordination with facilities staff, ensures safe, clean, and organized and welcoming reception area for all visitorsIn coordination with security staff, coordinates sign-in and security procedures with consideration of maintaining a trauma informed environmentMaintains a calm, client-centered, low-stress environment utilizing de-escalation techniques as neededCoordinates with administrative and program leadership to ensure reception staff have updated staff and program directoriesMaintains a working knowledge of available programs and resources within CCFCS and the community that can support a variety of client needs.Provides relevant documentation in the event of an incident or other notable eventCoordinates general office management duties including monitoring supplies, supply of marketing or informational material, maintenance work orders, and various coordination with other office sitesResponsible to work with mail courier and ensure mail handling operations are followedParticipates in relevant Agency meetings and/or trainingsActively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.Awareness and active support of the Agencys Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agencys Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and DiverseOther duties as assignedNote: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.RequirementsQualificationsEducation: High School Diploma or equivalent requiredExperience: At least 2 years of reception or office management role in a medical or health care settingExperience working in an Electronic Health record systemBilingual (Spanish/English preferred.Top Benefits and Perks:Competitive salary and 403b retirement planGenerous time off package and work-life balanceComprehensive benefits packageSupportive and collaborative environmentOpportunities for growth and developmentIntrinsic reward of truly making a difference in peoples livesJoin us and help make a positive impact on our community!***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet