Junior Customer Success Manager (Automotive SaaS)

Remote – Must be Located in USAAbout BitesizeBitesize is a fast-growing startup helping car dealerships reconnect with customers hiding in their database—using a smarter, AI-powered text messaging approach. Our platform drives measurable revenue at a fraction of traditional marketing costs while improving customer satisfaction. We’re generating real revenue with successful clients nationwide and have been featured in Automotive News, Fixed Ops Magazine, and Digital Dealer.If you’re excited to work in a fast-paced environment where you can grow quickly and make a real impact, we’d love to meet you.About the RoleWe’re hiring a Junior Customer Success Manager to help manage and grow relationships with our customers.This is an early-career Customer Success role designed for someone who has some experience in SaaS or client-facing roles and is ready to take ownership of customer relationships. You’ll work closely with customers to ensure successful onboarding, strong product adoption, and long-term value.What You’ll DoSupport the full post-sale lifecycle, from onboarding through ongoing engagementAct as a primary point of contact for a portfolio of customers (with guidance)Drive product adoption and usage across accountsBuild strong relationships and ensure customers are seeing value from the platformIdentify risks early and escalate issues proactivelySupport renewals and expansion opportunitiesTrack customer health, usage, and engagement metricsCollaborate with Sales, Product, and Operations to improve customer outcomesContribute to building scalable Customer Success processesWhat We’re Looking ForRequired1–3 years of experience in:Customer SuccessAccount ManagementClient-facing SaaS rolesStrong communication and relationship-building skillsAbility to manage multiple customers in a fast-paced environmentProactive mindset with strong attention to detailComfortable working with data and tracking performance metricsExperience using CRM or customer tools (Salesforce, HubSpot, etc.)Preferred (Not Required)Experience in SaaS industries such as:Hospitality / Restaurant Tech (POS, reservations)Real Estate / PropTechHealthcare or Construction SaaSExposure to:Customer onboardingProduct adoptionRetention or account growthWhat Success Looks LikeCustomers are successfully onboarded and actively engagedStrong customer relationships and positive feedbackHigh levels of product adoption and usageContribution to retention and account growthCompensationBase: $65k–$80kPerformance bonus tied to retention and account health metricsFull benefits packageOpportunity for growth as the company scalesWhy Join BitesizeHigh-visibility role with direct impact on company growthClose partnership with leadershipClear growth path into CS leadershipFully remote within the U.S.Our Commitment to InclusionAt Bitesize, we believe inclusion and diversity are essential to building meaningful connections with our people, customers, and communities. We value different perspectives and encourage everyone to bring their whole selves to work.Bitesize is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other legally protected status.