Senior Field Service Engineer - Remote

Job DescriptionBloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom Engineering serves a global customer base through subsidiaries in Germany, India, and China.Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility—delivering meaningful competitive advantage.Position SummaryBloom Engineering Company is seeking a highly experienced Senior Field Service Engineer to support customers throughout the United States. This role serves as a primary technical authority and customer-facing service representative, responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems.The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently with scheduling and administrative support from the Field Service Coordinator. Effectiveness will require collaboration with U.S.-based engineering, sales, and service teams.Key ResponsibilitiesLead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationallyPerform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issuesReview, adjust, and support PID loop programming in single- and multi-loop control systemsUtilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzersServe as a primary technical liaison for customers, including plant operators, engineers, maintenance teams, and managementProvide expert technical recommendations to improve system performance, reliability, efficiency, and safetyMentor and support less-experienced service personnel, contractors, or local support resources as requiredCollaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projectsPrepare detailed service reports, timesheets, and technical documentation following each field assignmentEnsure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulationsCommercial & Customer Support ResponsibilitiesSupport Bloom Engineering’s commercial efforts by:Making spare parts recommendations to Bloom Engineering’s installed customer baseGathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparationCollecting and relaying technical details related to customer warranty claimsBuild, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom EngineeringQualificationsA bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline). Minimum of ten (10) years of field service experience supporting industrial combustion or heating systemsStrong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heatMinimum of two (2) years of direct experience working with Bloom Engineering equipmentDemonstrated experience supporting industrial customersWorking knowledge of NFPA 86 and comparable industrial combustion safety codesOSHA 10-Hour and NFPA 70E safety training (or ability to obtain)Valid driver’s license requiredValid passport or ability to obtain a passportWillingness and ability to travel up to 80% of the time (90+% of travel will be in the US)Able to write reports in English to summarize findings and work completedDesired CharacteristicsExtensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipmentStrong background in calibration, configuration, and analysis of mechanical and electrical instrumentationAbility to read and interpret technical manuals, mechanical drawings, and electrical schematicsExperience following and troubleshooting PLC ladder logicStrong working knowledge of PID control systems and industrial instrumentationStrong understanding of industrial safety standards and field best practicesAdvanced troubleshooting, analytical, and problem-solving skillsProficiency with Microsoft Office applicationsProven ability to operate independently while managing customer expectations and complex field assignmentsAdditional InformationOur job titles may span more than one career level. The salary rate for this role is currently $68900-98200 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.What could you accomplish in a place that puts People First?At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.Who are we?Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.Culture powers us and the possibilities.We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.Need accommodation? Just let us know - we’ve got you.