CPAP Support Agent

This employee works directly with customers to improve sleep therapy compliance and improve outcomes. Uses company resources, policies, and procedures to provide complete and accurate datauses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectivenessJob FunctionsEstablishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP deviceAssists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessaryResolves customer concerns by providing appropriate information regarding products and servicesRecords customer information and maintains database by obtaining, entering, and verifying required dataEnsures quality service by following and adhering to departmental and company policies, procedures, and standardsProvides customer follow up as requiredContributes to departmental objectives by accomplishing required contact and compliance results