General Manager

Job Title: General ManagerAbout the Company:We are a hospitality management group operating a well-established 150-room all-suite and apartment-style hotel located in a major theme park area. The property is in active operation and benefits from strong leisure demand drivers. This role is critical to elevating service standards, strengthening Food & Beverage performance, and driving consistent operating discipline in a fast-paced, high-volume environment.Job Summary:We are seeking an experienced and commercially minded General Manager to lead all aspects of operations for this 200-room property. This is a hands-on leadership role with full P&L responsibility, requiring strong operational execution, a guest-first mindset, and the ability to build, lead, and motivate a high-performing team.The General Manager will be accountable for stabilizing and improving service delivery, upgrading Food & Beverage operations, and driving stronger operating results while building a culture of service excellence and accountability.Responsibilities:Overall Operations LeadershipLead and oversee all daily hotel operations, including front desk, housekeeping, maintenance, security, and food and beverageAssess current operations and implement improvements to service quality, consistency, and efficiencyEstablish and enforce SOPs to raise standards across all departmentsConduct regular property walks to maintain high standards of cleanliness, maintenance, and presentationEnsure compliance with all applicable laws, regulations, and licensing requirementsFood & Beverage Turnaround & PerformanceLead the improvement of F&B operationsRefresh service standards, operating procedures, menus, and pricing to improve guest satisfaction and profitabilityStrengthen inventory controls and vendor management to improve quality and cost disciplineEnsure compliance with food safety standards and liquor licensing regulationsActively monitor F&B guest feedback and implement corrective actionsGuest Experience & Service ExcellenceSet the tone for a guest-centric culture and visibly lead service on-propertyPersonally handle escalated guest issues and ensure timely, effective resolutionUse guest feedback and reviews to drive targeted service improvement initiativesImplement training and coaching programs to raise service consistency and qualityTeam Leadership & Performance ManagementRecruit, onboard, train, and lead on-property leadership and frontline teamsSet clear expectations and hold leaders accountable for service and performance outcomesConduct performance reviews and provide ongoing coaching and developmentBuild a culture of ownership, accountability, and continuous improvementOptimize staffing models to balance service quality with labor efficiencyFinancial & Commercial PerformanceOwn the property P&L, including budgeting, forecasting, and expense controlIdentify and execute revenue opportunities through upselling, packaging, and operational improvementsMonitor financial performance and take corrective action to improve marginsDrive cost discipline while protecting service qualitySales, Marketing & Local PartnershipsPartner with sales and marketing to drive occupancy, F&B revenue, and overall profitabilityStrengthen local partnerships with attractions, tour operators, and businesses in the theme park ecosystemSupport online reputation management and brand positioningReporting & Stakeholder CommunicationProvide regular performance updates to ownership and leadership on KPIs, risks, and improvement progressMaintain strong communication across departments to ensure aligned executionAct as the primary on-site leader and representative to ownership and partnersQualifications:Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred10+ years of hotel operations experience, with at least 3 years in a General Manager, Assistant GM, or senior leadership roleProven experience improving service quality and turning around underperforming F&B operationsStrong understanding of front office, housekeeping, maintenance, and F&B operationsStrong financial acumen with experience owning budgets and forecastsProven ability to lead, motivate, and hold teams accountableExcellent communication, interpersonal, and problem-solving skillsComfortable working flexible hours, including evenings, weekends, and holidaysExperience operating in high-volume, leisure-driven or theme park-adjacent markets is a strong plusTurnaround or service transformation experience is a strong plusTo Apply:Please submit your resume and cover letter. Shortlisted candidates will be contacted directly.Equal Opportunity Employer:We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.