Administrative Assistant - Order Processing

Administrative AssistantWe're seeking a highly organized, proactive, and energetic Administrative Assistant to support our order processing team in Bossier City, LA. This role plays a key part in daily business operations and customer support. Primary responsibilities include:Accurately entering and managing customer ordersHandling incoming customer calls with professionalism and efficiencyProcessing and maintaining essential paperwork and documentationSupporting internal teams to ensure smooth workflow and communicationThe ideal candidate thrives in a fast-paced environment, communicates clearly, and takes ownership of their work while delivering outstanding service to both internal and external stakeholders.Education & ExperienceHigh School Diploma requiredExperience in Manufacturing, Architecture, Construction, or a related field preferredKnowledge, Skills & AbilitiesProficient in Microsoft Office SuiteStrong organizational skills with the ability to prioritize and manage multiple tasksDetail-oriented with a high level of accuracyExcellent written and verbal communication skillsStrong presentation and interpersonal skillsCustomer-Focused MindsetDemonstrates a commitment to exceptional serviceTakes ownership in resolving customer concerns (or ensures proper follow-up)Actively listens, asks clarifying questions, and confirms understandingFollows up promptly and consistentlyBuilds positive connections through professionalism, warmth, and respectWork Style & Professional AttributesStrong sense of accountability and reliabilityPositive attitude and team-oriented mindsetAble to work independently while also collaborating effectivelyComfortable working autonomously with guidance on complex mattersOpen to feedback and adaptable to changeActively supports and engages in company cultureWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Gordon, Inc. was founded in Shreveport, Louisiana, 1964. Gordon, Inc., is now located in Bossier City, LA with a state-of-the-art manufacturing facility utilizing over 226,000 square feet, and globally supported by over 70 independent manufacturing representatives. Gordon specializes in sustainable architectural metal products for interior and exterior applications. Product applications include specialty metal ceilings and wall systems, drywall and plaster trims, column enclosures, and many other architectural specialty products. Systems are designed for commercial, acoustical, educational, cleanroom, data center, healthcare, correctional, industrial, and institutional environments. Gordon, Inc. is an award-winning manufacturer and is widely known throughout the industry as the leader in custom architectural specialties.Gordon is an Employee-Owned Company. As an employee of Gordon, Inc., you will participate in the Gordon, Inc. Employee Stock Ownership Plan (ESOP). This Plan allows Gordon Inc employees to share in the value and growth of the company and accumulate ownership in the stock of the company, at no cost. Gordon, Inc. also offers Health, Dental, Voluntary Term Life and Disability Insurance, Employee Assistance Program as well as a comprehensive 401(k) Retirement Plan and paid time off. Gordon is an equal opportunity employer.