Lab/Clinical Support Assistant (Murfreesboro Primary Care)

Title: Lab/Clinical Support Assistant Reports To: Laboratory Coordinator Direct Reports: None Classification/Category: Clinical Support Work Status: Onsite Status: Non-Exempt Summary of Position The Lab/Clinical Support Assistant performs task directly related to patient care in the lab. Assisting the Laboratory Coordinator with all functions related to patient care. Also performs duties of a CNA/MA as part of the patient care team. The Lab/Clinical Support Assistant will model behaviors consistent with the published values and the Code of Conduct of RCCHC. RCCHC Mission, Vision and Values Mission: Great care for every one every day. Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve. Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted Population Served Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay. Minimum Qualifications Requires an individual who is energetic, self-directed, task oriented, flexible, and dependable Must possess good communication/people skills, be compassionate and patient, and have the ability to learn new task. Must possess basic computer skills and the ability to effectively utilize the computer for communication and medical record documentation Must be able to organize the workload for efficient timely completion, and assuming responsibility for assignments Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team. Must be able to speak and communicate clearly and effectively Education: Must have a current Medical Certificate of Completion of Medical Assistant or be Listed with the Division of Facility Services Department of Human Resources as a Nursing Assistant I and/or with the North Carolina Board of Nursing as a Nursing Assistant II. Experience: Preferred experience in a lab or medical practice Certification(s)/Licensure: Phlebotomy Certification (must be obtained within 6 months of employment) Knowledge: Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act Knowledge of computer systems and applications. Skills: Skill in exercising a high degree of initiative, judgment, and discretion. Skill in analyzing situations accurately and taking effective action. Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community. Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives. Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures. Skill in identifying and resolving problems. Skill in developing comprehensive reports. Abilities: Ability to plan, organize, and integrate priorities and deadlines. Ability to identify, analyze, and interpret complex data and, resolve operational problems. Ability to evaluate and make recommendations for continuous quality improvement. Ability to evaluate and make recommendations for continuous risk assessment. Ability to anticipate and react calmly in emergency situations. Ability to communicate clearly and effectively orally and in writing. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software. Essential Functions Functions as part of the patient care team Performs supply tasks Communicates effectively with office staff, patients and visitors Functions independently in practice laboratory Performs venipuncture for laboratory specimens Performs tasks related to proper decontamination of used instruments and supplies Performs processing tasks with skill and accuracy, and utilizes proper techniques Documents quality control data according to established policy Participants in educational programs Demonstrates commitment to Partnership in Patient Care philosophy Demonstrates a commitment to ongoing self-development and quality improvement Maintains a safe environment of employees, visitors and patients Accurately and efficiently utilizes the Electronic Health Record as a mean to communicate and to document patient care Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation Performs other duties as assigned.