Printer Maintenance Associate

Job Title: Printer Maintenance Associate Location: Montgomery, AL Job Type: Hourly Consultant Hours: M-F, 8 am to 5 pm Pay: $19.14/hr Position will be driving between client locations using your own personal vehicle. Mileage is reimbursed. Valid Driver’s license and MVR Check (no more than one moving violation in the past three years). Essential Functions: Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process Provide on-going end user training on equipment Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required (Company and 3rd party) Utilize web-based applications as required to include Service Call Handling Accurate call reporting on equipment in designated systems Remote Service call onsite support Driving (if required for duties) Download and install printer drivers on end-user equipment Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise Non-Xerox device management as required Perform remote device monitoring and remote solve (Company Device Management) Identify and promote Company Office Solutions Pro-actively manage consumables and supplies using the DOS calculator Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes Perform data entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4 Skills and Qualifications: Lift and move up to 50 pounds Read, write and follow basic English instructions Customer service and communication skills Ability to manage multiple tasks Perform duties with minimal supervision Basic equipment problem solving and diagnosis per training provided Customer problem resolution including escalation as required Coordinate work tasks to ensure fulfillment of SOWs Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues Education: Minimum: High School diploma or equivalency Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. To Apply: To be considered, please apply directly to this requisition using the link provided. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. #J-18808-Ljbffr