Inbound Sales Retention Specialist

A company is looking for an Inbound Retention Specialist in Sales for a remote position in the Eastern region of the United States. Key Responsibilities Provide exceptional customer support to strengthen revenue retention Consult and educate current advertisers while managing an inbound phone queue Show clients the value of Yelp through ad performance metrics and handle escalated issues Required Qualifications Bachelor's Degree or 3+ years of relevant client-facing experience Technical proficiency with computers and information systems Experience in account management, sales, advertising, or small business is preferred Ability to handle tough conversations professionally and solutions-oriented Excellent time management and organizational skills