Account Manager (GIS NE)

Job Description Description:Work closely with sales reps, account managers, internal partners, and insurance carriers in managing our broker and client relationships.Gain knowledge of insurance products including but not limited to: dental, life, disability, vision, accident, critical illness and medical.Provide prompt, efficient, high-quality service to our broker partners and clients.Manage customer service box for incoming service requests.Basic platform maintenance (Divisions/Contact/Salary Updates)Basic coding enrollments/special enrollmentsSet up scheduled reports for groupsSend Ben Admin reports (payroll deduction/plan enrollment/plan comparison)Correcting plan administrator mistakes in Ben Admin platformSupport the Renewal Specialist for reporting and system updatesRouting Billing inquiries/information about bills to correct partiesBilling updates/research into billing discrepancy reportsPolicy exception requests for retro premiumGathering information from the broker for group termination requests and submitting to carriersCommissions questionsIncludes attached Northeast AM role progressionRequirements:Required, Knowledge, Skills and Abilities:Must be able to work in a fast-paced environment.The ideal candidate will be comfortable with all methods of communication: in person, phone and email.Must have the ability to learn quickly.The candidate has a sense of urgency and takes pride in their work.Must be comfortable in a team environment.Must have the ability to articulate solutions to customer service issues.The qualified candidate should have the following:Insurance carrier experience is not required but preferredSelf-motivated and goal orientedStrong organizational, time management and follow-through skillsHighly proficient in the basic of Microsoft Excel and WordExcellent communication skills both written and verbalUndergraduate degree (Preferred, but not required)Desire to continually learn new products and services