Customer Service Representative

Customer Service Representative We are hiring a Customer Service Representative to support customers and provide timely assistance. The right candidate should be comfortable handling calls, documenting information, and working in a technology-based environment. Responsibilities: Handle inbound calls, chats, or email inquiries Provide accurate information to customers Record all interaction details clearly and correctly Assist with general service-related questions Follow company procedures for issue handling Coordinate with internal teams for escalations Required Qualifications: High school diploma or equivalent Minimum 1 year of experience in customer service or call center support Proficiency in MS Office (Word, Excel, Outlook) Comfortable working on computers, systems, and online tools (tech-savvy) Good communication and listening skills Ability to follow structured procedures and guidelines Preferred Qualifications: Experience with CRM or ticketing tools Job Type: Full-time Pay: $22.00 - $26.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s): Are you comfortable working full-time on a computer-based system? Experience: Customer service: 1 year (Required) Ability to Commute: Johnson City, TN 37601 (Required) Work Location: In person