Operations Improvement & Systems Lead - Warehouse Process, Automation & Internal Tools

About Frankly FulfillmentFrankly Fulfillment is a fast-growing third-party logistics company serving ecommerce brands with direct-to-consumer fulfillment, wholesale fulfillment, FBA prep, and value-added warehouse services.We help brands scale by combining reliable warehouse execution with responsive service, practical problem-solving, and flexible operations.We are entering a major growth phase and expanding into a new facility that is more than double the size of our current footprint. This move gives us significantly more room for storage, processing, automation, and future growth.As we scale, we are investing heavily in better systems, better workflows, stronger reporting, smarter tools, and a team structure that can support the next stage of growth. This role is a key part of that buildout.Position OverviewFrankly Fulfillment is looking for an Operations Improvement & Systems Lead to help build the operating system of the company.This is a hands-on, builder role.You will walk the warehouse floor, understand how work actually happens, identify where things break, and personally help fix them — through better processes, better systems, better tools, and better visibility.This is not:a traditional IT rolea desk-only analyst rolea warehouse supervisor rolea strategy-only roleWe are not looking for someone who only identifies problems.We are looking for someone who owns them through execution.This Role Is NOT a Fit IfYou prefer a mostly remote or desk-based roleYou want to focus only on analysis without executionYou are looking for a pure IT/helpdesk positionYou prefer giving recommendations rather than building solutionsYou are uncomfortable being in a warehouse environment regularlyWhat You’ll OwnProcess ImprovementIdentify where work breaks down and fix it:messy handoffsrepeat mistakesmanual workaroundsunclear ownershipslow workflowslack of visibilityundocumented processesYou will turn these into clear, usable workflows that actually stick.Systems & Workflow OptimizationImprove how we use systems like ShipHero and connected tools:clean up exception handlingreduce unnecessary manual stepsalign systems with real-world workflowsimprove consistency across teamsfix the gap between “how it should work” and “how it actually works”Reporting, Dashboards & VisibilityMake the business easier to manage:build reports and dashboardssurface bottlenecks earlytrack recurring issuesgive leadership and team leads real visibilitycreate simple ways to see what needs attentionAutomation, AI & Internal ToolsUse modern tools to make the company more efficient:reduce repetitive manual workbuild no-code / low-code toolsprototype internal appsimprove spreadsheets and workflowsuse AI to solve real operational problemsYou do not need to be a full engineer — but you should be someone who can figure things out and build practical solutions quickly.SOPs, Documentation & RolloutTurn messy processes into clear systems:write and improve SOPsdocument workflowssupport training and rolloutensure adoption (not just documentation)Cross-Functional Problem SolvingYou will work across:warehouse operationsinbound / inventoryoutbound / shippingclient successbilling / reportingleadershipYour job is to help the entire operation run cleaner and more consistently.What You’ll Actually Be Doing (Real Examples)figuring out why orders keep getting stuck on holdidentifying why the same inventory issues repeatturning a manual spreadsheet process into an automated workflowbuilding a dashboard to track daily operational issuesdocumenting a process that currently lives in one person’s headusing AI tools to prototype a simple internal appfixing a broken workflow in our WMShelping a team reduce repetitive manual workimplementing a change and tracking whether it actually workedWhat We’re Looking ForWe are looking for someone who is:hands-on and practicalhighly organizedcurious and resourcefulstrong at root-cause problem solvingcomfortable across systems, operations, and peoplecomfortable in a warehouse environmentable to move from idea → execution → follow-throughable to take messy problems and turn them into clear solutionsstrong communicator with both floor teams and leadershipRequired Experience / SkillsStrong candidates will likely have experience in one or more of:warehouse or fulfillment operationsoperations systems or business operationsprocess improvement / workflow designreporting, dashboards, or data analysisinternal tools, automation, or systems optimizationYou should:have strong problem-solving abilitybe comfortable with systems, spreadsheets, and toolsbe able to understand both floor-level processes and system logichave experience improving workflows, SOPs, or reportingbe comfortable learning and using new tools quicklyAI / Tools ExpectationYou should be comfortable using AI tools to move faster, including:drafting SOPsanalyzing messy dataprototyping tools or workflowswriting or improving scriptsfiguring out solutions even when you don’t already know the exact answerNice to Haveexperience with ShipHero or another WMSecommerce fulfillment / 3PL experienceno-code / low-code tools (Make, Zapier, Airtable, etc.)Google Apps Script, APIs, or basic scriptingLooker Studio or similar reporting toolsTravelTravel may be required as we expand to additional locations.What Success Looks LikeFirst 90 Daysyou understand major workflows across the businessrecurring issues are being tracked and organizedseveral broken processes are improved or documentedleadership has better visibility into problemsteams start relying on you to fix thingsLonger Termfewer repeat issuesfewer manual workaroundscleaner handoffs between teamsbetter dashboards and reportingstrong SOP adoptionimproved use of systems like ShipHerointernal tools that save time and reduce errorsless founder involvement in day-to-day problem solvinga more scalable operation overallCompensation & BenefitsCompensation: $70,000–$85,000 (based on experience and technical ability)PTO401(k)Medical stipend/bonusGrowth opportunities as the company scalesWhy Join FranklyThis is a rare opportunity to help build the operating backbone of a growing fulfillment company.You won’t be stuck in a narrow role. You’ll work on real problems, build real solutions, and see your work actually used in the business.If you like fixing messy systems, building better ways to work, and being in the middle of real operations — this role is for you.