Customer Support Specialist

Company Description Cherry Street Consulting, Inc. specializes in delivering strategic guidance to mid-market manufacturers, with the same quality and precision expected by Fortune 500 companies but without inflated timelines or vendor bias. Built on decades of hands-on industry experience, our team excels in ERP implementations, data strategies, and solving complex, cross-functional challenges. By combining operational expertise with modern AI and data-driven approaches, we empower manufacturers to make smarter, faster decisions and achieve meaningful business outcomes. Our commitment to independent, result-oriented consulting delivers measurable value and real ROI for our clients. Role Description This is a full-time, on-site role for a Customer Support Specialist located in the New York City Metropolitan Area. The Customer Support Specialist will be responsible for addressing client queries, ensuring customer satisfaction, and providing both general and technical support. This includes managing communications, troubleshooting issues, providing resolutions efficiently, and collecting feedback to improve the customer experience. Qualifications Strong expertise in Customer Support and ensuring exceptional Customer SatisfactionExcellent Interpersonal Skills to communicate effectively with clients and team membersExperience in Technical Support with a problem-solving mindsetProven Analytical Skills for identifying trends and improving processesAbility to work independently as well as collaboratively on cross-functional teamsKnowledge of ERP systems or manufacturing environments is a plusBachelor's degree in Business, Communications, or a related field preferredStrong organizational skills and the ability to manage multiple priorities effectively