Member Acquisition Specialist - San Bernardino

Member Acquisition SpecialistSan Bernardino County, CA (Field-Based)Compensation: $26–$28/hour (Full-Time)About Us Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive supportFounded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.Role Description The Member Acquisition Specialist is a field-based role responsible for converting community outreach and referral opportunities into enrolled Zócalo Health members.This role focuses on direct member engagement, enrollment conversations, same-day registration, and follow-through to care connection. Member Acquisition Specialists are deployed strategically across community partner sites, referral locations, and Zócalo-hosted community events to maximize enrollment outcomes and member conversion.Success in this role is measured by enrollments, registration quality, conversion rates, follow-up execution, and the ability to build trust that results in members connecting to care.This is a highly accountable, performance-driven role for individuals who are comfortable initiating conversations, guiding individuals through enrollment processes, overcoming barriers to care, and working independently in community settings.This position reports to the Market Growth Manager.The Member Acquisition Specialist will contribute in the following ways:Enrollment & ConversionConduct in-person outreach and enrollment conversations with eligible community membersDrive same-day registrations and maximize conversion opportunities in the fieldGuide individuals through registration, intake, and enrollment processesOwn weekly enrollment, registration, and conversion goalsMaintain disciplined follow-up to move referrals and leads into enrolled membersIdentify and escalate barriers preventing enrollment or engagementSupport member retention and re-engagement efforts when appropriateField Execution & Community PresenceExecute enrollment activities at assigned partner sites, community locations, and outreach eventsRepresent Zócalo Health professionally within community settingsBuild trust quickly and effectively with community membersSupport execution of Zócalo-hosted events designed to generate enrollment opportunitiesMaintain flexibility to work in field-based environments, including evenings and weekends as neededDocumentation & Operational ComplianceAccurately complete registrations, documentation, and enrollment workflows across operational systemsMaintain timely and accurate activity tracking within Athena and other required platformsFollow established operational workflows, SOPs, compliance expectations, and documentation standardsCommunicate operational issues, field insights, and workflow barriers in real timeCollaboration & CommunicationWork closely with Market Growth Managers to support community-based enrollment strategyContribute to a high-performance, enrollment-focused team cultureMaintain strong communication regarding field activity, conversion challenges, and operational needsWhat Success Looks LikeConsistently meets or exceeds enrollment and registration goalsDemonstrates strong same-day conversion performanceMaintains disciplined follow-up and pipeline managementConverts community engagement opportunities into enrolled membersOperates independently and executes effectively in field environmentsMaintains accurate and compliant documentation across systemsBuilds trust quickly and translates relationships into measurable enrollment outcomesDemonstrates urgency, accountability, and strong follow-throughWho Thrives in This RoleThis role is a strong fit for individuals who:Enjoy working toward measurable goals and outcomesAre energized by face-to-face community engagementFeel comfortable initiating conversations with strangersAre persistent, resourceful, and motivated by resultsCan work independently while maintaining accountabilityThrive in fast-paced, field-based environmentsAre passionate about helping community members access care while driving meaningful enrollment impactQualificationsRequired1–3+ years of experience in community outreach, healthcare enrollment, public health, sales, canvassing, customer engagement, or field-based rolesComfortable initiating conversations and engaging community members in public settingsExperience working toward performance goals, outreach targets, or enrollment metrics preferredStrong communication and relationship-building skillsOrganized, reliable, and comfortable working independently in field environmentsComfortable using technology and documentation systemsBilingual English-Spanish requiredReliable transportation and willingness to travel locallyFlexible schedule, including evenings and weekends as needed.PreferredA strong communicator who knows how to build trust quickly in diverse communities.Comfortable with field-based outreach and performance-driven environments.Experience with Medi-Cal, ECM, Community Supports, or community-based healthcare programsExperience with Athena health or comparable systemsExperience with field outreach, enrollment support, canvassing, or community activation workFamiliarity with local community resources and populations servedWhat you can expect from Zócalo HealthCompetitive salary: $26–$28/hour (Full-time role with benefits eligibility)Equity compensation packageComprehensive benefits including medical, dental, and vision 401kGenerous PTO policy (up to 15 days per year for FT employees)$1,000 home office stipendWe provide the equipment needed for this role.Opportunity for rapid career progression with plenty of room for personal growth.You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.