Technology Specialist

LockIT Technologies, LLC is seeking an entry level Technology Specialist in the North-Central Kansas area to work out of our Concordia, KS office. *This is not a remote or work-from-home position.*Make sure to apply with all the requested information, as laid out in the job overview below.LockIT is a Managed Services Provider (MSP) that delivers full-service IT support to organizations throughout the rural communities we serve. Our customers rely on us as their outsourced IT department, receiving everything from help desk support and networking to cybersecurity, strategic guidance, and compliance services. We support organizations that have no internal IT staff as well as those with limited internal resources, helping them gain reliable, secure, technology support from a local team they know and trust.We operate on the Entrepreneurial Operating System (EOS), which gives our organization structure, clarity, and consistent accountability. Our team uses core EOS tools such as Rocks, Level 10 Meetings, Scorecards, and clearly defined roles to stay aligned and focused.We are looking for a detail-oriented and proactive Tier 1 or Tier 2 technician who excels in a fast-paced environment and is committed to delivering excellent customer service, improving operational efficiency, and troubleshooting technical issues effectively.LockIT is dedicated to keeping rural America relevant by providing dependable and high-quality outsourced IT solutions. We believe in showing up fully for both work and play, supporting our team while giving our best effort in every moment. Strong customer relationships guide everything we do, and we focus on trust, loyalty, and genuine satisfaction. Our team is personable, friendly, and always willing to help, creating an environment where meaningful work and fun coexist. Above all, we are problem solvers who value knowledge, take pride in clear results, and find solutions in situations where others only see obstacles. If you want to make a real impact while growing with a supportive team, LockIT is the place for you.*Day to day duties** Provide technical support and troubleshooting for hardware, software, and network issues * Install, configure, and maintain computer systems and applications * Monitor and maintain computer networks and systems to ensure optimal performance * Collaborate with team members to implement new technology solutions * Conduct regular system audits to identify and resolve security vulnerabilities * Develop and maintain documentation for IT processes, procedures, and user guides * Direct customer interactions while solving trouble tickets both remotely and onsite. * Timekeeping, customer coordination, and customer service.*What you’ll need to succeed** Minimum of Associates Degree in Information Technology or related field, and A+ Certification or the ability to obtain within the first 3 months. * Strong communication skills, both verbal and written * A love of challenge and variety. * Soft skills are necessary to handle customer interactions and take ownership of their environment. They are not just a number to us and should not be treated as such by you. * Ability to work independently while collaborating with other technical staff, as necessary. We are a team working towards a common goal and treat each other with respect and camaraderie. * Ability to follow internal procedures, document tickets and time daily in our PSA. * Commit to continuous education, certification, and self-improvement. * Adhere to the highest standards regarding confidential customer information. * Must be able to successfully pass a drug test and background screening. * Must possess a valid driver’s license.*Our Knowledge Wishlist** Although no experience is required, experience with an MSP/VAR or IT Consulting Firm is preferred * MCSA, MCSE, Active Directory, Office 365 * A+, Net+, Sec+ * SonicWALL CSSA, CSSP * Cisco CCNA * ConnectWise or other PSA * RMM, Powershell Scripting Experience * SonicWALL, FortiGate, or other NextGen Firewalls * VMware and/or Hyper-V * Business Continuity Systems, Datto, Veeam*Work Hours*The typical work schedule is based upon 8-5 M-F, with occasional after-hours work as needed. After-hours work is both scheduled and unscheduled. Primary after-hours work revolves around planned projects such as 365 migrations but could also involve emergency outages. Scheduled after hour work may average 2-3 times a month, and unscheduled tends to average once every couple months. This could fluctuate more during busier periods.*Physical Requirements*Ability to transport and lift items such as servers or battery backups.*Travel Requirements*Frequent local travel required. Very limited potential for overnight stays on larger or distant projects.*Compensation and Benefits*Commensurate with experience and certifications. Paid time off. Retirement Plan. Health Group Insurance. Approved certification tests 100% reimbursed. Technical training provided as required for company certification and customer needs. Company vehicle during business hours, cell phone, laptop.*Agreements*Due to the nature of our work and industry, we require agreements such as an NDA and non-solicit/compete agreements.*Required work authorization*United StatesLockIT Technologies, LLC is an Equal Employment Opportunity Employer*Compensation*Compensation ranges from $40,000 to $60,000 per year, and is dependent on your qualifications, skills, and abilities. xywuqvp This is a full-time, hourly position based on a 40-hour work week; however, some overtime may be required.Job Type: Full-timePay: $40,000.00 - $60,000.00 per yearBenefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Paid time off * Vision insuranceWork Location: In person