Remote Technical Support Analyst – Software Help Desk

HelpfulRemote is seeking a remote, full-time technical support specialist to assist dealership clients using CDK software. You will handle inquiries via phone, chat, email, and online tickets, log cases, and guide customers to resolutions with clear communication. The role emphasizes strong problem-solving, familiarity with Windows and iOS, and the ability to escalate complex issues within a collaborative team. A degree is preferred, and French or Spanish language skills are a plus.