Personal Lines Insurance Licensed Customer Service Representative

Licensed Personal Lines Customer Service RepresentativePay: Starting at $50,000 per yearJob Type: Full-timeLocation: In personWe’re looking for an experienced, licensed Personal Lines Customer Service Representative who thrives in a fast-paced environment, genuinely enjoys helping clients, and takes pride in delivering exceptional service.If you’re detail-oriented, proactive, and looking for a career not just a job, we’d love to meet you.What You’ll DoAs a key member of our Personal Lines team, you will:Serve as a primary point of contact for personal lines clientsManage policy changes, endorsements, renewals, billing inquiries, ID cards, and coverage updatesEducate clients on coverage options and help them make informed insurance decisionsReview accounts proactively to identify coverage gaps and opportunitiesProcess policy changes accurately and follow through with carriers and clientsAssist with remarketing, renewal preparation, and account rounding opportunitiesSupport clients through the claims process and act as a trusted resourceMaintain accurate, detailed documentation in AMS360Stay current on carrier guidelines, underwriting changes, and product offeringsWhat You BringActive Property & Casualty license (required)1–3+ years of independent agency experience in personal lines servicingExperience working with carriers such as Nationwide, Travelers, Progressive, and similar marketsStrong written and verbal communication skillsExceptional organization and attention to detailAbility to prioritize multiple tasks and meet deadlinesConfidence using technology and learning new systemsA client-first mindset and a genuine passion for building relationshipsWhat You Can ExpectWe believe people do their best work when they feel supported. Here’s what you’ll find here:Competitive compensation starting at $50,000+, based on experienceHealthy work-life balanceCollaborative, team-oriented cultureOngoing training and professional developmentOpportunities for advancementLeadership that values your ideas and contributionsA workplace where your work truly mattersBenefits401(k)401(k) matchingHealth insuranceDental insuranceVision insurancePaid time offReady to Apply?If you’re looking for a place where your experience is valued, your growth is supported, and your work makes a real impact, we’d love to hear from you.