Parking Operations Account Manager - Baltimore

The Parking Operations Account Manager is responsible for administration of all day-to-day activities related to parking garage and surface lot management. With over 1,000 locations nationwide, we are looking to build a strong team. In this role, you will directly oversee one or more operations and are responsible for account performance for financial, government compliance, and customer/client satisfaction objectives. This position is expected to maintain relationships with the present clients to obtain references and leads to new business opportunities. Account Managers are responsible for the accountability, training, and development of all Premium Parking staff, and is expected to inspire associates to continuously improve and develop their knowledge and skills. The Account Manager reports to the Market President.What We OfferCompetitive Medical, Dental, Vision, & Life InsurancePaid Time OffMonthly Commute and Mobile Phone StipendTuition ReimbursementDisability Insurance (Short & Long Term)Accidental & Critical Illness CoveragePet InsuranceQualificationsWhat Our Parking Operations Account Managers Do:Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owner and real estate management organizationsComplete weekly financial reports and monthly projections, communicating with executive leadershipMaintain parking software and billing systemsMaintain familiarity with access and revenue control system hardware and softwareDirect projects related to the physical operation of parking garages and surface lots including cleaning, repair, equipment maintenance and security. Maintain a first class operation at all timesEngage in the development of location-level financial and operational goalsDevelop and execute marketing and operating strategies and participate in market research and new business developmentManage all parking personnel. Besides direct day-to-day management, responsibilities include recruiting, training, evaluation, and salary administrationComply with and enforce Premium Parking company policiesDevelop and maintain positive tenant relationsManage all aspects of the tenants’ parking, including rent roll maintenance, contract files, and lease provision complianceLead Special Event planning and executionPromote Premium Parking and participate in market research and new business developmentWhat We Look for in a Parking Operations Account Manager:Establish a cooperative working atmosphere among staffStrong customer service skills and abilitiesMulti-task and work independentlyCommunicate professionally and effectively with all levels of the organization both verbally and in written formExchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutionsApply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsInterpret a variety of instructions furnished in written, oral, diagrammatic, or schedule formProficiently use Microsoft Word and Excel to produce reports and spreadsheetsIntegrate analyses of data to discover facts and/or develop knowledge concepts or interpretationsMaintain a calm demeanor in emergency situationsDemonstrate a sense of urgency and timelinessMinimum Qualifications Parking management experience (preferred, but not required)Ability to lead and motivate team membersMust be detail-oriented and extremely well organized.Valid license with 3+ years driving experienceNo MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 yearsNo more than two MINOR violations in the past year (accident, speeding)No suspensions within the last 3 yearsOur company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.