Desktop Support Specialist

Job Title: IT Analyst (Desktop Support)Work Location: Dallas, TXDuration: Full TimeEducation/Experience Required: Bachelor's degreeJob Description:This role will primarily provide technical support to internal staff across our corporate and remote office locations and staff. Other duties of the role will include being the main point of contact for new employee training, processing technology asset inventory, and mobile device management for the firm.Responsibilities :Be responsible for the accuracy and completeness of the tech support data within the tracking systemProvide advanced troubleshooting and problem resolution for end-user computing issuesHelp to administer, assign, and respond to tech support issues as part of the tech support teamEnsure accuracy and completeness of the tech support data within client's tracking systemImage, configure and install desktops, laptops, and mobile devices for new hires and replacement computersResponsible for technology inventory management and secure disposition/shredding of sensitive storage devicesManage user access permissions and licenses in cloud applications like Microsoft 365, Zoom, Adobe, and othersProvide formal tech training for all newly onboarded users including equipment and application overview, access control and policy enforcementManage changes and oversee all company mobile, tablet, and laptop cellular lines through the corporate mobile program through Verizon & AT&T business including monitoring for overages, discrepancies, and suspicious usage Provide after-hours, on-call support on a rotational basis Skills & Qualifications :Experience installing, configuring, troubleshooting, and repairing hardware and software components on computers and peripheralsSkills in responding to issues within a Microsoft 365-based infrastructureExposure to automation technologies in PowerShell, Python, or similar preferredExcellent written and verbal skills with an ability to present findings to both technical and non-technical stakeholdersExcellence in troubleshooting and diagnosing advanced computer, connectivity, and network problems in a complex multi-platform environment