Senior Customer Success Manager (Automotive Saas)

About BitesizeBitesize is a fast-growing startup helping car dealerships reconnect with customers hiding in their database using a smarter, AI-powered text messaging platform. Our solution drives measurable revenue at a fraction of traditional marketing costs while improving customer experience. We’re already delivering strong results nationwide and have been featured in Automotive News, Fixed Ops Magazine, and Digital Dealer.We’re building a high-impact Customer Success function and are looking for experienced operators who can own outcomes and scale with the company.About the RoleWe’re hiring a Senior Customer Success Manager to own a portfolio of customers and drive retention, expansion, and long-term customer value.This is a high-ownership, revenue-impact role where you will manage key accounts end-to-end—from onboarding through renewal—while identifying opportunities to grow accounts and improve performance.You’ll also play a key role in shaping Customer Success processes as we scale.What You’ll DoOwn the full customer lifecycle for a portfolio of accountsServe as the primary point of contact for customersDrive renewals, retention, and expansion (upsell/cross-sell)Build strong relationships with stakeholders and act as a trusted advisorMonitor customer health, usage, and performance metricsProactively identify risks and drive resolution before escalationPartner cross-functionally with Sales, Product, and OperationsProvide feedback to improve product, messaging, and customer experienceContribute to building CS playbooks, processes, and best practicesWhat We’re Looking ForRequired3-6+ years of experience in:Customer SuccessAccount ManagementClient-facing SaaS rolesProven track record of:Owning renewals and retentionDriving upsell / expansion revenueStrong communication and relationship management skillsExperience managing a book of business or customer portfolioData-driven mindset with ability to track and act on key metricsComfortable operating in a fast-paced startup environmentPreferredExperience in SaaS industries such as:Hospitality / Restaurant Tech (POS, reservations)Real Estate / PropTechHealthcare or Construction SaaSExperience working with SMB or mid-market customers at scaleExposure to high-volume customer environmentsExperience building or improving Customer Success processesWhat Success Looks LikeHigh renewal and retention rates across your portfolioConsistent identification and execution of expansion opportunitiesStrong customer relationships and positive feedbackProactive management of risks and account healthContribution to scalable and repeatable CS processesCompensationBase: ~$70k–$100kVariable: 20–25% tied to renewals and expansionFull benefits packageOpportunity for rapid growth as the company scalesWhy Join BitesizeHigh-visibility role with direct impact on company growthClose partnership with leadershipClear growth path into CS leadershipFully remote within the U.S.Our Commitment to InclusionAt Bitesize, we believe inclusion and diversity are essential to building meaningful connections with our people, customers, and communities. We value different perspectives and encourage everyone to bring their whole selves to work.Bitesize is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other legally protected status.