Match Program Case Manager (Licensed)

Company DescriptionRogue Valley Mentoring supports youth in Jackson County, OR through individual and group mentoring, to create thriving communities and futures in our valley. We provide no-cost, culturally specific, and low barrier mentoring focused on social and emotional wellness to youth ages 9-24. By collaborating with schools, nonprofits, and therapeutic youth practitioners, we’re creating an ecosystem where all youth can thrive.Role Summary The Match Program Case Manager (Licensed) plays a central role in supporting the health, safety, and impact of mentoring relationships within Rogue Valley Mentoring’s 1:1 Match Program. Working in close partnership with the Match Program Director, this position provides trauma-sensitive case management, clinical-informed oversight of mentor-youth matches, and coordinated support for youth and families navigating complex challenges. The Case Manager will participate in the intake process of youth and volunteer mentors, and well as supporting the mentor-youth match pairing process. This role bridges relational mentoring and clinical awareness—ensuring that each match is supported with care, consistency, and appropriate responsiveness to mental health, behavioral, and systemic needs. The Case Manager also plays a key role in strengthening program quality, supporting mentors, coordinating care with partners, and ensuring strong documentation and evaluation aligned with grant requirements.Position Description Match Support & Case Management (Primary Function)Office Development● Manage a caseload of mentor-youth matches with regular, proactive check-ins● Build trusting relationships with youth, mentors, and caregivers● Monitor match health, consistency, and engagement● Identify emerging needs, risks, or barriers to match success● Provide timely intervention, coaching, and support when challenges arise● Support match sustainability and long-term relationship development● Maintain accurate, timely, and thorough case documentationClinical-Informed Oversight & Support● Bring a licensed clinical perspective to case management and program decisions● Assess youth needs related to mental health, trauma, and safety (within scope)● Support mentors in responding appropriately to complex youth needs● Provide guidance on boundaries, mandated reporting, and ethical considerations● Partner with the Match Program Director on higher-risk or complex cases● Help identify when referrals to clinical or crisis services are neededYouth & Family Engagement● Participate in youth/family intake and onboarding processes● Determine eligibility using program eligibility matrix● Build strong, consistent relationships with caregivers● Support youth voice, choice, and agency in match relationships● Provide resource navigation and referrals for families● Ensure services are culturally responsive, affirming, and accessibleMentor Support & Coaching● Participate in volunteer mentor approval and onboarding processes● Serve as a primary support contact for mentors within assigned caseload● Provide coaching grounded in trauma-sensitive and strength-based practices● Review mentor logs and provide feedback and reflection● Develop and facilitate trainings in partnership with Match Program Director● Reinforce training concepts (boundaries, communication, identity-affirming care)● Support mentors in navigating challenging situations with confidence● Provide administrative support for program eventsCare Coordination & Partnerships● Collaborate with referring partners (schools, ODHS, healthcare providers, nonprofits)● Participate in coordinated care efforts when appropriate● Support warm handoffs and cross-system communication● Help ensure youth receive integrated, wraparound supportData, Documentation & Evaluation● Maintain case files aligned with FERPA/HIPAA-adjacent standards● Track key program metrics including match frequency, engagement, and outcomes● Support CASEL-aligned assessment and survey processes● Contribute to grant reporting and program evaluation when appropriate● Maintain up-to-date records within the organization’s electronic database● Ensure data is accurate, timely, and usable for continuous improvementProgram Quality & Implementation● Support fidelity to RVM’s trauma-sensitive, culturally responsive mentoring model v● Participate in team meetings, reflective practice, and program development● Contribute to strengthening systems, workflows, and tools● Support continuous improvement and learning across the programQualifications● Master’s degree in social work, counseling, psychology, or related field● Current or working toward Oregon licensure (LCSW, LPC, LMFT, or equivalent)● 2+ years of experience working with youth and/or families● Experience in case management, behavioral health, or community-based services● Strong relational, communication, and organizational skills● Ability to manage complex cases with professionalism and care● Commitment to equity, inclusion, and culturally responsive practicePreferred:● Bilingual (English/Spanish)● Bicultural lived experience reflective of the community served● Experience working with youth impacted by:o Traumao Foster careo Poverty or housing instabilityo System involvement (ODHS, schools, behavioral health)Hybrid Position:● In office, community-based, and some remote work● Flexible schedule● Occasional travel throughout Jackson County for meetings, intakes, and check-ins● Occasional evening availability to support mentors, families, and program eventsBenefits:● Generous Paid Office Closure time off, approx 29 days/year● Paid Sick leaveREPORTS TO: Chelsea Beeler, 1:1 Match Program DirectorCOMPENSATION: $28-32/hr (To be aligned with grant budget and licensure level.)HOURS: 20hrs/wk